Residential Monitor and Security (Family Shelter)

About the role

The Residential Monitor and Security will maintain a secure facility and monitor activities in surrounding neighborhoods. They will assist with the day-to-day operations and ensure the safety and comfort of clients, employees, volunteers, and visitors. The Residential Monitor and Security will work collaboratively with residents, staff, providers, and guests to de-escalate confrontations and create opportunities and enhancements to the shelter.

Responsibilities

• Assess participant needs at admission and exit of the program.
• Auxiliary residents with requests/needs, including accessing supplies, clothing, food, etc.
• Support family stabilization.
• Document and report incidents and daily activities as instructed.
• Auxiliary clients with special needs as needed.
• Collaborate with outside partner agencies.
• Make appropriate referrals to available resources and services.
• Ensure all participants and visitors are checking in and out of the facility.
• Document in the daily log during each shift.
• Provide security and safety both onsite and in the neighboring communities.
• Work collaboratively with the PD and HOT/PERT teams.
• Document and report incidents and daily activities as instructed.
• Conduct fire and safety checks regularly.
• Mandated Reporting.
• Maintain a secure and safe environment for all participants.
• Resolve conflicts among participants professionally and efficiently.
• Janitorial and laundry services.
• Serve meals and provide food pantry support.
• Assist with family/youth enrichment events.
• Communicate and adhere to program and shelter policies and procedures and model professional rapport with all staff, clients, and partners in accordance with the Operations Manual.
• Maintain confidentiality for all participants.
• Interact and work cooperatively with participants, service providers, and staff members.

Requirements

• High School diploma or GED and a minimum of a combined one (1) year of lived experience and one (1) year of practical job experience preferred.
• One (1) year's experience working with vulnerable populations, preferred.
• CPR and First Aid, and NARCAN certification preferred.

Qualifications

• Strong written and verbal communication skills, preferred.
• Understanding confidentiality protocols and protecting personal information is required.
• Ability to organize and prioritize projects and multiple tasks in an effective and timely manner, required.
• Effectively problem-solve and maintain composure in high-pressure situations, required.
• Knowledge of all applicable Federal, State, and local laws, codes, regulations, and departmental policies and procedures.
• Experience with theory, principles, and practices of homeless housing interventions, social services, case management, eviction prevention, shelter diversion, and crisis intervention.
• Knowledge of used practices and principals, including Housing First, Trauma-Informed Care, Conflict Resolution, Motivational Interviewing, Low Barrier Operations, and Prevention and Diversion, preferred.
• Bilingual speakers of any language preferred.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint, preferred.
• Working knowledge of all standard office equipment.

Skills

• Ability to follow policies and procedures established in the Company's Employee Handbook.
• Ability to work independently with minimal daily supervision required.

Benefits

Alpha Project offers a generous benefits package, including 14 paid holidays, paid vacation, sick leave, and 100% employer-paid medical, dental, vision premium, and group life insurance.