RESIDENTIAL MANAGER

About the Role

The Residential Manager is directly responsible for ensuring the creation of a safe and healthy environment that fosters communication, a sense of well-being, empowerment, and support to the consumers supported by the program. This role involves overall management of the residential site(s) and all staff working within them, including direct supervision of Lead Direct Support Professionals and Direct Support Professionals (DSP). The Residential Manager acts as a role model for employees, demonstrating the agency's values and expectations in job performance, attitude, and interactions with consumers and other professionals.

This is a full-time hourly position eligible for overtime pay (as approved). The Residential Manager is expected to work a 40-hour workweek with flexibility to handle emergencies, appointments, and other duties based on staffing needs. The role includes assisting the Assistant Director with supervision of assigned personnel and providing oversight of home operations in areas such as operational administration, home management, therapeutic intervention, teaching skills, documentation, and Individual Habilitation Plan/Treatment Plan development.

Responsibilities

• Provide front-line supervision of all site staff, including performance documentation and development.
• Be accessible via telephone during scheduled shifts and per the on-call schedule.
• Monitor clock-in and clock-out of DSPs in the payroll management system and keep overtime to a minimum.
• Appropriately manage consumer funds and petty cash per regulations.
• Provide regular supervision and skill training to site employees, addressing any needs for improvement.
• Manage site scheduling, including callouts, no-shows, and time-off requests to ensure coverage.
• Interview and make recommendations regarding new DSP candidates.
• Participate in and attend all planning and team meetings for each person supported.
• Respond appropriately to crisis situations, notifying the appropriate persons and completing/submitting incident reports.
• Report any medical concerns to leadership and/or agency nurse immediately.
• Develop and coordinate monthly activities for persons supported, ensuring their implementation and providing required funds.
• Oversee day-to-day management of sites as prescribed in PCSP/ISP or treatment plans.
• Manage, monitor, and reconcile all site and persons-supported-related expenditures.
• Oversee the maintenance, upkeep, and safety of the physical site and site vehicles, reporting needed repairs to the Director.
• Monitor and ensure the timely completion of all site documentation (logs, medications, inventories, incident reports, assessments, etc.).
• Ensure the home is prepared for State licensing visits, including person-supported files, medication records, and physical site conditions.
• Act as a liaison and advocate for community resources.
• Ensure services are rendered according to the agency’s mission and ethical standards, adhering to all safety standards, Federal and State regulations, and corporate policies.
• Cooperate with all licensing staff during inspections or investigations.

Requirements

• High School Diploma.
• Minimum 5-6 years’ experience working with adults with IDD, Behavioral Mental Health Diagnosis, or Drug and Alcohol Recovery Programs.
• Strong working knowledge of appropriate regulations, agency values, and program policies and procedures.
• Basic computer and internet literacy, with the ability to use applications like email, time recording, and data entry/retrieval systems.
• Valid Driver’s License and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.

Skills

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
• Well-organized and detail-oriented.
• Excellent customer service skills (both internal and external).
• Strong interpersonal and communication skills.
• Leadership and management skills.
• Resident relations and retention.
• Knowledge and understanding of state and federal regulations regarding residential care.
• Behavioral issue management and crisis intervention skills.
• Compliance with regulatory standards.
• Proficiency in direct supervision, developmental disabilities care, and medication administration.
• Life-saving measures (CPR) and first aid certifications.
• Budget management.
• Previous supervisor/management experience in a residential setting.
• Medical terminology knowledge.