Residential Manager

Duties

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner
• Available on-call 24/7 for emergent needs, triage and support; flexible schedule with availability to deploy to the site, as needed
• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties
• Provide training, direction, and supervision to full time, part time, or on-call Direct Support professionals assigned to the program as well as the Assistant Manager
• Maintain meticulous records to track attendance, compliance and outcomes; Maintains own training compliance
• Coordinates all services for Individuals- including linkages to day treatment, medical, psychiatric, financial, etc. considering the Individuals’ choice
• Thoroughly ensures the program is prepared for External DQI Audits; Conducts regular self-audits of records to identify areas of concern
• Oversees and implements agency medication protocols; Works collaboratively with the Direct Support Professionals and the RN/LPN to ensure OPWDD Medication protocols are followed by staff
• Conducts MANDATORY staff meetings at least once per month- preparing a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers’ meeting- showing up timely and prepared to present on Program updates
• Develop specific Residential Habilitation Plans/LRO/SRO for the individuals, works in conjunction with the Case Manager/QIDP to conduct reviews every six months as required- and invites all parties the Individual deems necessary to partake in their Life Plan/CFA; Maintains active target dates on the Residential Habilitation Plan/LRO/SRO necessary for service delivery
• Coordinates the implementation of Residential Habilitation Goals LRO/SRO, including staff assignments for goal-related activities, data collection, progress notes, billing requirements
• Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.
• Utilize Precision Care for all documentation; create monthly summaries based on progress notes; Identify areas of concern and appropriately address with assigned team members
• Manage staff schedules, required trainings and staff onboarding process
• Participate in interview process, documenting an applicant tracking form and forwarding to HR within 24 hours; Assist in actively recruiting for new team members- as necessary.
• Approve timesheets via PayCom every Sunday for all assigned employees
• Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report
• Confidently Represent agency to other service providers and community groups
• Oversees the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals
• Review the weekly Menu, making any needed changes
• Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.
• Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial)
• Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff where possible
• Commitment to professional development
• Able to exercise sound judgement always
• Able to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)
• Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation of staff and individuals

Qualifications

• A H.S Diploma (Bachelor’s degree Preferred) with at least three (3) years’ experience working with the Developmentally Disabled population
• Graduate from an accredited college or university with a degree in the field of human services preferred