Residential Manager

About the Role

The Residential Manager supports the management team by overseeing the daily operations of an assigned NeuLife location. This leadership role ensures high-quality care, regulatory compliance, and effective team coordination while fostering a supportive and inclusive environment for persons served and staff. The Residential Manager is expected to demonstrate professionalism, accountability, diligence, strong interpersonal skills, and sound judgment to promote optimal resident outcomes and stakeholder satisfaction. This position collaborates closely with interdisciplinary, support, and leadership staff to ensure efficient operations and continuity of care.

Responsibilities

• Oversee daily residential and facility operations
• Maintain a safe, clean, and therapeutic environment
• Monitor census, room assignments, and program capacity
• Coordinate procurement of supplies, equipment, and services
• Ensure emergency procedures, drills, and required documentation are completed
• Provide operational support related to staffing and facility resources
• Supervises Assistant Residential Managers, Shift Supervisors, and Direct Care Staff
• Ensure adequate staffing coverage and maintain staff schedules
• Conduct staff coaching, evaluations, discipline, and training
• Promote professionalism, accountability, and person-centered care
• Ensure implementation of behavioral plans, therapeutic programming, and community integration activities
• Oversee medication administration processes and address identified concerns
• Monitor documentation, incident reporting, and regulatory compliance
• Collaborate with clinical leadership regarding resident care and program needs
• Ensure compliance with AFC, CARF, payer, and company standards
• Participate in audits, inspections, and quality improvement initiatives
• Participate in leadership meetings, care conferences, and treatment planning
• Collaborate on admissions, transitions, and discharge planning
• Attend medical appointments and complete required documentation as needed
• Oversee meal planning and food budget management
• Participate in the after-hours on-call system
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent
• Minimum of one (1) year experience in working with developmentally disabled or catastrophically injured individuals, including traumatic brain injury
• Insurable driving record
• Strong communication, customer service, and interpersonal skills
• Ability to prioritize tasks, work independently, and maintain attention to detail
• Proficiency with Microsoft Office and EMR systems
• Compassion and commitment to improving quality of life for persons served
• Ability to pass a Level II background check

Physical Requirements

• Combination of office-based and on-site residential environment
• Occasional local travel for appointments or meetings
• Ability to remain in a stationary position for long periods of time
• Ability to walk and stand for long periods of time
• Ability to operate computers and other office machinery
• Ability to move objects weighing up to 50 pounds
• Willingness to Travel 20%