Residential Manager

About the role

The Residential Manager is responsible for servicing assigned accounts in the most professional way, ensuring that customers' needs are met on a continual basis for scheduled waste pickups. Provides the highest level of customer service possible at all times.

Responsibilities

• Manages assigned residential routes ensuring customers’ waste is picked up in a timely and accurate manner.
• Pick up and transport waste safely according to all federal, state, and local rules and regulations.
• Plans daily schedule based on customers’ needs by reviewing daily paperwork, e.g., manifest, route sheets, provided by the Dispatcher.
• Pick up specified waste from each customer site scheduled for the day.
• Ensures that customers have packaged and prepared the waste according to all federal, state, and local rules and regulations before transporting.
• Provide the highest level of customer service to assigned accounts on a daily basis, communicating any issues to the Dispatcher for resolution. This includes, but is not limited to re-routes, adjustments in container sizes, training, etc.
• Ensures waste, supplies, and material handling equipment are secured prior to operating vehicle on public highway.
• Ensures that assigned paperwork is completed legibly, neatly, accurately, and completely and returned to the Dispatcher for processing. Ensures DOT Driver Log is completed, if applicable.
• Communicates with Dispatcher regarding any change to route pickups, including address changes, customer not having waste ready for pickup, etc.
• Ensures that employee covering for specific route is aware of any situations outside the norm in order to provide the highest level of customer service.
• Reports any problems/issues with accounts to the Dispatcher before the close of business each day.
• Performs pre-trip and post-trip maintenance on assigned truck prior to leaving or closing for the day. Reports any maintenance problems to the shop for follow-up.
• Comply with all safety policies.
• Additional duties as assigned.

Qualifications

• High School Diploma preferred
• Minimum of 3 years of related experience required.
• CDL Class B
• Supervisory: 3 years (Preferred)
• Experience in the Solid Waste Industry preferred.

Skills

• Strong organizational skills and ability to work in high-volume, fast-paced environment.
• Ability to work effectively and efficiently within a team environment.
• Ability to complete projects and assignments with minimal direction from leadership.

Requirements

• Medium lifting (25-50 pounds), office environment
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Travel: As required for position.