Residential Manager

Key Duties

• Initiates and sets goals for programming according to the strategic objectives of the organization
• Delivers relevant trauma-informed content using evidence-based practices within the Learning Center and residential program
• Schedules all Learning Center classes, activities, staffing and volunteers
• Maintains high standards of care and supports the agency in identifying and continuing to develop best practices in residential care for trafficking victims
• Records and reports program data and statistics monthly to National Residential Director
• Collaborates with national partners for training, sharing practices, and building networks of survivor care
• Completes intakes, assessments, screenings, and bio-psycho-socials to establish baseline of care for all residential clients
• Refers/makes recommendations for psychiatric evaluations and medication management & successfully advocates for client’s needs
• Oversees and stewards the mental health and wellbeing of all residents
• Works in conjunction with the Case Manager to ensure client needs are met and supports case planning
• Provides impromptu counseling as needed
• Advocates for client’s needs
• Applies best practices in substance abuse recovery to all aspects of programming
• Skillfully responds to crises and assists residents with emotion regulation
• Oversees Residential Team
• Conducts all residential staff meetings and trainings
• Ongoing training in best practices and trauma-responsive care, vicarious trauma, specific job duties
• Works closely with the National Residential Operations Coordinator to ensure facilities are maintained and stewarded well, supplies are managed and stocked, coaching staff schedules maintained, good communication is in place for staff team
• Manages residential budget and expenses, provides reports and updates on needs
• Collaborates with Her Song’s team for communication and marketing purposes
• Provides reports on program outcomes
• Uses software effectively to record client progress

Qualifications

• Minimum of 7 years of experience in working with traumatized individuals/abuse, substance abuse, victims of crime, women in crisis, at-risk youth, domestic violence or similar populations
• Bachelor's degree in social work or related field, Master’s preferred
• Fluent in both English and Spanish
• Skilled in leading effective psycho-educational and recovery groups
• Knowledge of trauma-informed principles and can execute those in victim service delivery and lead the organization to use best practices in trauma-responsive programming
• Team Building Skills
• Ability to organize and supervise schedules and people
• Ability to develop and maintain strong community partnerships