Residential Liaison

Essential Functions

• Aid with overall services provided to residential owners including concierge services, coordination of cleaning, maintenance, vehicle care, deliveries, etc.
• Act as personal concierge for owners and assist with pre-arrival or in-house requests
• Aid with new owner onboarding, preparing forms, utility setup and organizing appliance manuals
• Prepare residences for owner arrival on property according to owner preferences and requests
• Aid with coding and submitting invoices for payment as well as updating department checkbook
• Assist with executing preventative maintenance plan for unsold residences
• Aid with preparing residences for inspections and closings (walk through and identify defects)
• Deliver owner mail and packages
• Communicate results of weekly/monthly Preventative Maintenance Inspection program to participating owners
• Complete Work Order Request forms received from Engineering, bill and communicate results with owners
• Assist with preparing residences for the Montage rental program: unpacking packages and familiarizing hotel teams with residence features
• Create personalized WOW’s to enhance the ownership experience
• Aid with various other projects that will enhance the ownership experience

Qualifications

• College Degree preferred
• Minimum of two years’ experience in a luxury hotel
• Minimum of two years’ experience in customer service
• Excellent telephone etiquette
• Exceptional guest recovery skills
• Enjoy interacting with people in a fast paced environment
• Excellent organizational and time management skills
• Strong knowledge of MS office, including Word, Excel, PowerPoint and Outlook
• Must possess positive attitude and passion for hospitality
• Must be willing to participate in a learning environment
• Must integrate company values throughout all interactions
• Must be dependable and available to work within the resort on weekends, possibly nights and/or holidays based on business demands and owner arrivals

Physical Requirements

• Must be able to bend, stoop, squat and stretch to fulfill tasks
• Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending and climbing
• Must be able to lift at least 50 lbs. and deliver packages safely to residences or storage closets