Resident Liaison

About the Role

The Resident Liaison is an onsite position serving as a trusted bridge between residents and site leadership at Boulevard Together. This role supports resident engagement, resolves routine concerns through proactive communication, and connects households to appropriate internal teams and community resources while maintaining a consistent, respectful service standard. The Resident Liaison reports to the General Manager.

Responsibilities

• Build and maintain positive resident relationships through consistent visibility, responsiveness, and follow-through.
• Receive, document, and coordinate resident concerns; partner with management, maintenance, security, and social services to drive timely resolution.
• Support resident communications (notices, flyers, meeting reminders) and help reinforce site procedures in a respectful manner.
• Facilitate resident meetings, feedback sessions, and outreach initiatives; document themes and recommend practical improvements.
• Coordinate referrals to social services and community partners as appropriate; track outcomes and close the loop with residents.
• Support move-in/move-out communication, appointment scheduling, and special initiatives as assigned.
• Maintain confidentiality and handle sensitive matters with discretion and professionalism.
• Create, assign, and maintain work orders, ensuring work is completed, photographed, and the work order is closed.
• Conduct unit inspections at the directive of the District Manager.
• Create purchase orders.
• Attend all TA meetings and property events.
• Manage inspections, violations, and corrective action plans as directed.
• Stay current on evolving housing laws and advise ownership on risk mitigation and compliance strategies.