Residential Installation Operations Manager

About the Role

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices across the continental United States. In 2026, DH Pace celebrates its 100th anniversary. Overhead Door Company of Kansas City™, a DH Pace Company, Inc., seeks a Residential Install Department Manager at our Olathe, Kansas office. We sell, service, and install every type of door. Our managers are skilled at scheduling, dispatching, project management, and managing labor costs.

Responsibilities

• Manage day-to-day operations of the Residential Install department
• Plan, manage, and implement schedules to meet daily customer commitments and ensure proper execution
• Review workload and manpower to meet customer commitments in a cost-effective manner
• Ensure projects are completed timely, below budget, and to customer satisfaction
• Review monthly financial/operational reports and work with front-line managers to develop action plans for improvement
• Improve individual performance of the field force through daily, monthly, and yearly performance reviews
• Assist with hiring, training, and developing new employees
• Perform other duties as assigned

Requirements

• Bachelor's degree preferred
• 3-5 years of management experience preferred, ideally with supervisory or managerial responsibilities at a company that services or installs new equipment/products
• Must have capability of managing and developing skilled field technicians/installers and office personnel with a focus on providing top-level service while minimizing labor costs and maximizing profit
• Must be an excellent communicator who is highly organized and possesses good mechanical aptitude
• Must possess a valid Driver's License

Benefits

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.