Operations Manager

Operations

Demonstrates high standards in customer service
Meets financial metrics including: service revenue, average ticket, client count, rebooking, retail revenue
Identifies opportunities for growth such as, staffing, scheduling and coaching
Manages all personnel including (but not limited to) recruitment, training, product knowledge, loss prevention, performance management, safety and legal compliance
Conducts regular performance reviews and provides constructive feedback to enhance team performance
Creates and maintains staff schedules to ensure adequate coverage during peak hours
Helps forecast sales, growth trajectories and expansion plans

Financial Management

Collaborates with the store owner to develop and manage the salon budget
Monitors and analyzes financial reports, identifying opportunities for cost savings and revenue growth
Implements strategies to achieve sales targets and profitability goals

Client Services

Oversees the delivery of high-quality services and ensures client satisfaction
Addresses client issues and concerns, providing resolutions in a timely and professional manner
Maintains a positive and welcoming environment for clients and staff

Training and Hiring

Leads through teaching employees and growing their productivity, has a clear vision of individual, team, and/or personal goals
Has coaching and mentoring skills and can verbalize steps to achieve those goals
Confident in coaching and mentoring their team
Ensures all technical service and product trainings are attended
Conducts verbal and technical interviews, able to identify appropriate talents needed for salon growth

Marketing

Works with the store owner to develop and execute marketing strategies to attract new clients and retain existing ones
Coordinates and promotes special events, promotions, and collaborations to increase store visibility
Assists with Social Media