Operations Manager

Responsibilities

• Operations & Systems Efficiency: Proposing and implementing plans to optimize technology, workflows, and written procedures to improve overall firm profitability and streamline daily workflows.
• People & Team Leadership: Supervising non-attorney staff, providing regular feedback, and conducting 1-1s to cultivate high employee engagement, accountability, and professional growth.
• Financial Oversight: Overseeing billing functions, managing A/R collections, tracking key financial metrics, and ensuring 100% accuracy in bi-weekly payroll.
• Legal, Risk & Quality Control: Performing rigorous audits of the CMS/CRM and work products to ensure all legal compliance, firm policies, and procedures are followed to the letter.
• Strategy & Growth Support: Collaborating directly with the Owner and Firm Administrator to align daily execution with the firm’s long-term scaling goals, while providing hands-on intake support as needed to maximize revenue and conversion.
• Marketing & Client Experience Alignment: Monitoring front-of-house prospective client engagement and back-of-house client experience processes to ensure the firm's brand reputation for compassion and precision is maintained from the very first client touchpoint.
• Vendor & Asset Management: Acting as the primary point of contact for software applications, facility maintenance, third-party partners, and office inventory.

Qualifications

• An amazing scheduler with a "sickening" degree of attention to detail.
• An awesome juggler of tasks who can change gears quickly without dropping any balls.
• A bachelor’s degree (or equivalent experience) and a background in law firm project and process management.
• A "No Drama" professional who takes initiative and completes tasks with minimal hand-holding.
• Prior experience as a legal secretary or paralegal is a major plus.

Compensation

$90,000 - $120,000/year

About Lunn Law LLC

Lunn Law LLC is a fast-growing and award-winning law firm that offers expert legal counsel to Metro Atlanta residents with 60+ years of experience. We provide expert advice and representation for family law, estate planning, and probate cases. Our goal is to meet the client's objectives with compassion and attention to detail. Offices are located in Fayetteville and Jonesboro, GA.

Core Values

• WE ARE RESPONSIBLE for what we are responsible for.
• WE REDEFINE LAW FIRMS- We are honest, ethical, and cutting-edge with technology.
• STRIVING TO SET THE STANDARD to always improve.
• GOOD PEOPLE ARE OUR IDEAL CLIENT- We want to help good people have better lives and protect what matters most.
• GROWTH IS A MINIMUM REQUIREMENT- Helping more good people each year is a minimum requirement.
• WE CARE about clients, the team, and the firm.