Residential Installation Coordinator

Location: Cincinnati, OH

About the role

The Residential Installation Coordinator serves as the first point of contact for customers and plays a critical role in ensuring smooth and timely project execution. This role requires strong communication and organizational skills to handle utility coordination, customer inquiries, job scheduling, and documentation. The Installation Coordinator will work closely with the Residential Installation Operations Manager and field crews to keep projects moving efficiently from start to finish.

Responsibilities

• Act as the first point of contact for all customers via phone and email, handling inquiries with professionalism and clarity
• Handle ongoing email and phone communication with customers, vendors, and internal teams throughout the project lifecycle; provide updates and resolve any issues
• Communicate with utility companies to coordinate necessary services for job sites
• Manage incoming service calls, document all relevant details, and ensure timely followup
• Schedule, and assign installation crews based on project needs and timelines
• Assist the Installation Manager in scheduling installations based on job readiness, crew availability, and material delivery
• Maintain accurate records of each project, filing jobs into appropriate categories
• Track the current job schedule and update it daily to reflect changes in project status
• Perform general administrative duties including document filing, scheduling updates, and status reporting
• Support other installationrelated tasks as needed
• Monitor and manage installation budgets, labor hours, and material usage
• Track project progress, troubleshoot issues, and implement solutions as needed
• Update inventory adjustments as required within ERP
• Provide accounting team with required documentation to close and invoice jobs
• Ensure all projects are completed in accordance with the stated contract and specifications
• Ensure compliance with all state and federal regulations; ensure compliance with all OSHA and company safety protocols

Qualifications

• Proven experience in installation operations, project management, or field service management (typically 3+ years)
• Strong organizational and leadership skills with the ability to manage multiple projects simultaneously
• Excellent problemsolving and communication skills
• Familiarity with installation tools, materials, scheduling software, and job site logistics; Acumatica experience a major plus
• Ability to read blueprints, technical drawings, and specifications
• Proficient in Microsoft Office and project management software

Preferred Qualifications

• Associate's degree in Construction Management, Operations, Business, or a related field
• Fluent in English and Spanish
• Experience in the fencing industry