Residential HVAC Service Technician

About the role

On The Way AC is hiring residential HVAC service technicians in Tampa. We operate on a Confident Advisor approach, focusing on quality workmanship, clear communication, and honest presentation of options.

Responsibilities

• Perform residential HVAC maintenance, troubleshooting, and repairs with quality-first workmanship
• Protect customers' homes — shoe covers, drop cloths, clean work areas — and leave the home better than you found it
• Clearly explain what you are doing and why — earning trust through transparency and education
• Re-check system operation after every service or repair before leaving (fix it right the first time)
• Accurately document findings and outcomes in the system before leaving the home
• Maintain a clean, organized truck and ensure tools and inventory are ready daily
• Follow safety procedures both on the road and in customers' homes
• Clock with your Service Manager on higher-risk systems and follow-up scheduling

Requirements

• EPA 608 Certification (required)
• Valid driver's license with an insurable driving record
• Residential HVAC service experience with diagnostic ability
• Ability to work in field environments (attics, outdoor conditions, ladders, crawl spaces)
• Strong communication skills with homeowners
• Willingness to follow systems and accept coaching
• Experience presenting repair options and educating homeowners
• Background in residential service or comfort advisor style service roles
• Familiarity with maintenance agreement programs

Qualifications

• Consistent work ethic
• Desire for feedback and willingness to apply it
• Process-driven approach to work
• Professional demeanor and respect for the customer's home
• Accountability for quality and outcomes

Skills

• Residential HVAC service experience
• Diagnostic ability
• Clear communication with homeowners
• Willingness to follow systems and accept coaching
• Experience presenting repair options and educating homeowners
• Background in residential service or comfort advisor style service roles
• Familiarity with maintenance agreement programs

Benefits

We offer a competitive compensation structure, including hourly, salary, or performance-based pay, based on individual performance and experience. Top technicians can earn $80,000–$150,000 per year.

Pay

We do not oversell income numbers. Instead, we promise that if you perform at a high level, you will be paid accordingly.

Schedule

We prioritize smart scheduling to limit after-hours calls and maintain a reasonable workload. When you are on call, we expect you to be available. When you are not, we want you to have a life outside of work.