Residential HVAC Service Supervisor
Location: Pensacola, FL. Applicants must reside in Florida or Alabama.
About Us
At Peaden Air Conditioning, Plumbing & Electrical, we've been serving homeowners across the Florida Panhandle and South Alabama for decades. We continue to grow because we hire the best, and our customers know the difference. We believe in doing things the right way—not the easy way. Our leaders are empowered to develop their teams, improve performance, and create an exceptional customer experience.
Why Join Peaden?
- Competitive salary based on experience
- Company vehicle
- Medical, Dental & Vision Insurance
- Company-paid Life Insurance
- 401(k) with Company Match
- Paid Time Off beginning on Day One
- Paid Holidays
- Paid Parental Leave
- Ongoing leadership and technical development
- Advancement opportunities within a growing company
- Supportive leadership team focused on your success
About the Role
We're looking for an experienced Residential HVAC Service Supervisor to lead, coach, and develop our service technicians while driving operational excellence throughout the Pensacola market. This position is responsible for maintaining high service standards, improving technician performance, supporting daily operations, and ensuring an outstanding customer experience. You'll spend time both in the field and working alongside leadership to develop your team and help achieve branch goals.
Responsibilities
- Lead, coach, and develop residential HVAC Service Technicians
- Conduct ride-alongs to improve technical performance, sales effectiveness, and customer experience
- Provide technical support for complex service calls and troubleshooting
- Monitor key performance indicators including productivity, revenue, average ticket, callback rates, and customer satisfaction
- Ensure technicians follow company procedures, safety standards, and quality expectations
- Partner with dispatch to improve scheduling efficiency and technician utilization
- Assist with technician onboarding, training, and ongoing development
- Perform field quality audits and coaching sessions
- Help reduce callbacks through effective diagnosis, repair quality, and technician development
- Maintain a positive, accountable, and customer-focused team culture
- Collaborate with Operations leadership to achieve departmental goals
Requirements
- Strong residential HVAC service experience
- Previous leadership, supervisory, or technician coaching experience preferred
- Excellent diagnostic and troubleshooting abilities
- Strong communication and leadership skills
- Ability to motivate and develop others
- Experience using ServiceTitan or similar field service software preferred
- Strong organizational and time management skills
- Commitment to safety, quality workmanship, and exceptional customer service
Qualifications
- Valid driver's license with an acceptable driving record
- Must reside in Florida or Alabama
- Ability to successfully complete a background screening
- Ability to work occasional evenings or weekends as business needs require
Benefits
- Supervisors don’t just manage people—they build teams. You'll have the opportunity to influence company culture, develop future leaders, improve customer satisfaction, and play a key role in the continued growth of one of the Southeast's premier residential home service companies.