HVAC Service Manager - Residential

About the role

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling, and plumbing companies primarily serving the new housing construction market. Since our founding in 1982, our growth has been fueled by the pride and craftsmanship of our team, supported by exceptional project management and industry-leading expertise. As a 100% employee-owned company, we are deeply committed to the success of our team. This sense of ownership is reflected in the professionalism, integrity, and dedication we bring to every project — and in the positive impact we strive to make in the communities we serve.

The HVAC Service Manager - Residential will coordinate field activities and staff by delivering assignments, instructions, and alerts via the organization's communications network.

Responsibilities

• Answers incoming calls and communications.
• Reviews tickets sent in by builders daily.
• Coordinates response and delivery of received information to field staff.
• Coordinates with admins on any permit/inspection requirements.
• Dispatches and deploys staff, vehicles, and/or units based on communications received.
• Maintains calm communication with and provides instruction to incoming callers.
• Coordinates with the builder(s) or homeowner(s) on scheduled work to be completed.
• Enters jobs into Job cost, sets up customer information, enters initials into contracts and enters work to be completed into service management.
• Answers calls and emails regarding service and/or warranty questions.
• Maintains records on all service and warranty work.
• Enforces and oversees that all service technicians collect for services rendered (when applicable).
• Forwards any builder responsible service invoice directly to the builder.
• Collects any outstanding service account receivables.
• Coordinates with team to ensure any service emergency is scheduled and properly handled.
• Coordinates with builders regarding items for installation such as lights, fixtures, and smoke detectors.
• Performs additional duties as assigned.

Requirements

• Full-time position.
• Must be able to sit at a desk and/or computer for prolonged periods of time.
• Must be able to occasionally lift and/or move up to 25 lbs.

Qualifications

• Required: 5+ years relevant experience.
• Required: High School diploma or GED.
• Required: Valid driver’s license.
• Preferred: EPA Certification or trade licenses.
• Preferred: New construction experience a plus.

Benefits

• Medical, Dental, Vision, Life/AD&D.
• Additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance.
• Paid vacation and holidays.
• 401(k).
• Company paid Life Insurance.
• 100% Employee Owned (Employee Stock Ownership Plan).
• $15k Company Paid Life Insurance.
• Training and Support.
• Paid Apprenticeship and Educational Reimbursement.
• Advancement Opportunities.
• Great Reasons To Join: 11x Employee Voted Top Workplace, Highly Competitive Wage, Excellent Benefits Package.

Schedule

Standard Work Schedule Monday - Friday 7:00am - 4:00pm. Must be willing to be flexible as jobs may change.