Service Manager – HVAC

Service Manager - HVAC Build a stronger team. Improve service performance. Make an impact. For nearly 50 years, Test of Time Plumbing Heating Air & Electrical has helped homeowners throughout Greater Boston and Metro West improve the comfort, efficiency, and reliability of their homes. We've built our reputation through honest recommendations, exceptional workmanship, and treating customers the way we'd want our own families treated. We're looking for an experienced leader to guide our HVAC service department and help technicians succeed. If you enjoy coaching people, solving operational challenges, and turning goals into results, this opportunity offers the chance to put those strengths to work. As our HVAC Service Manager, you'll manage daily operations, support team development, and maintain high standards for workmanship and customer care. We value clear communication, consistent follow-through, and leaders who take an active role in their team's success. Pay: $125,000-$140,000 per year Benefits Medical, dental, and vision insurance with 50% employer-paid employee coverageCompany-paid long-term disability insuranceCompany-paid $50,000 life insurance policyOptional Aflac accident insurance401(k) with company match up to 5% after six monthsBirthday bonus equal to eight hours of additional payPaid vacation:Two weeks during year oneThree weeks after one yearFour weeks after five years40 hours of paid sick timeBereavement leave What You'll Do Oversee daily HVAC service and maintenance operations, balancing staffing, scheduling, and customer needsCoach technicians on service quality, customer communication, and sales performanceSet clear expectations, monitor department results, and help the team achieve its goalsEvaluate completed work and address opportunities to improve quality and consistencyDevelop training plans that strengthen technical skills and support employee growthManage recruiting, hiring, and onboarding to maintain a capable, dependable teamHelp resolve technical questions, customer concerns, and workflow challengesReinforce safe work practices and adherence to company policies and service proceduresIdentify practical ways to improve department efficiency and performance What You Bring Three or more years of leadership or management experienceHVAC knowledge preferredExperience providing sales training and developing team membersA history of building productive teams and following through on performance expectationsA customer-focused approach to service and problem-solvingStrong communication, planning, and organizational skillsThe ability to provide clear direction, constructive feedback, and ongoing support Bring your leadership skills to Test of Time Plumbing Heating Air & Electrical and help shape the success of our service department. Apply today! manager, service manager, supervisor, service supervisor, leader, service leader, hvac manager, hvac service manager, self motivated manager, head department manager, department manager, vp of service, division manager, division leader