HVAC Service Manager

About the Opportunity

We’re partnering with a well-established HVAC, heating, and home services company that is looking for an experienced HVAC Service Manager to lead field service operations, coach technicians, improve scheduling efficiency, and make sure customers receive high-quality service. You don't need to already be running a large service department. We're open to experienced HVAC Service Managers as well as strong Service Supervisors and Lead Technicians who have already led teams and are ready for the next step.

Responsibilities

• Lead and support a team of HVAC service technicians, dispatch, and service administration staff.
• Coach technicians, monitor performance, and provide clear feedback.
• Conduct service meetings, ride-alongs, and job site visits.
• Help improve scheduling, dispatch efficiency, and daily service execution.
• Handle customer escalations with professionalism and urgency.
• Support technician safety, PPE compliance, accident reporting, tools, and vehicle standards.
• Review service quality, recommend process improvements, and reduce unnecessary costs.
• Assist with service calls during peak demand when needed.
• Serve as a technical resource for the team.
• Complete performance reviews and help develop team members.

Requirements

• 5+ years of HVAC technical experience.
• Valid driver’s license with a clean driving record.
• Strong HVAC troubleshooting, service, and customer-resolution skills.
• Comfortable using computers for service reporting, scheduling, documentation, and communication.
• Strong leadership, organization, communication, and problem-solving ability.
• Professional, punctual, flexible, and able to perform well in a fast-paced service environment.

Benefits

• Medical, dental, and vision insurance
• Aflac, LTD, and life insurance
• 401(k) plan
• Annual 401(k) profit share
• PTO, including vacation, sick time, and floater day
• Annual boot allowance
• Employee discount

Pay

Up to $120,000 Base Salary + Bonus

Schedule

Monday‑Friday