HVAC Service Manager

About the role

We’re partnering with a well-established HVAC company in Worcester that’s investing in stronger service leadership. They’re hiring an HVAC Service Manager who can run the operation with structure, coach the team, protect the customer experience, and drive performance across the field and the office.

Responsibilities

• Lead the service department across technicians, dispatch, and service administration
• Coach performance, set expectations, and deliver ongoing feedback
• Run regular team meetings to keep standards clear and execution consistent
• Do ride-alongs and job site visits to ensure quality, safety, and efficiency
• Manage annual reviews and support development plans
• Handle customer escalations quickly and professionally
• Enforce safety standards, PPE, and proper incident reporting
• Partner closely with dispatch to optimize scheduling and capacity
• Ensure tools and vehicles are maintained and ready to perform
• Recommend process improvements to reduce costs and increase efficiency
• Step in hands-on during peak demand when needed
• Serve as a go-to technical resource for the team
• Report to the Operations Manager

Requirements

• Strong HVAC technical background with service leadership experience
• Proven people management skills (accountability + motivation + coaching)
• Valid driver’s license with a clean record
• MA/CT/RI Oil Burner, Pipefitter, or Plumbing License preferred
• Strong communication, organization, and problem-solving ability
• Customer-first mindset and calm under pressure
• Comfortable with computers and operating in a fast-paced environment

Qualifications

• High school diploma or equivalent
• Experience in HVAC service management or a related field
• Ability to work flexible hours including evenings and weekends

Skills

• Strong leadership and coaching skills
• Effective communication and interpersonal skills
• Proficient in computer systems and software
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of HVAC systems and best practices

Benefits

• Medical, Dental, Vision
• Aflac, LTD, and Life insurance
• 401(k) + annual profit share
• PTO (vacation, sick, floater day)
• Annual boot allowance
• Company vehicle
• Company cell phone
• Employee discount

Pay

$85K–$95K base + benefits

Schedule

Flexible schedule to accommodate field and office operations

Contact

If you believe you have been discriminated against or have concerns about our compliance, please contact our Human Resources department at hr@themohrgrp.com.