HVAC Service Manager

About the Role

The HVAC Service Manager is responsible for supporting a service team in the delivery of field service and maintenance activities. This individual will ensure the maintenance and service teams have the proper skills, support, and resources. The HVAC Service Manager will work alongside the Operations Team to ensure the delivery of our Red Bow customer experience, develop and lead a technical training & development program, and serve as a technical expert for advanced-level troubleshooting. The primary objective is to create a best-in-class field experience by ensuring team members have the relevant skills, support, and resources.

Responsibilities

• Hire, lead, discipline, and terminate technicians.
• Support the service and maintenance teams as a technical resource.
• Provide onsite field support for advanced-level troubleshooting.
• Enhance the customer experience by reducing misdiagnosis and service warranties.
• Serve as a technical expert and resource for field operations.
• Facilitate the technical development of team members through the creation and delivery of a technical training curriculum.
• Create a sustainable and agile field development model with clear technical development requirements for tier advancement.
• Support the field hiring process by providing oversight and input on candidate skillset and technical experience.
• Assist in the formal evaluation of product offerings.
• Complete special projects and perform other job duties as assigned.
• Conduct performance reviews as necessary.
• Assist customers and perform other tasks as requested by the General Manager or Operations Manager.

Requirements

• 15+ years of residential field service experience.
• 10+ years of service management experience.
• Experience managing a team of 12 or more technicians.

Skills

• Teamwork – Create a work environment that supports cooperation and productivity.
• Interpersonal Skills – Able to effectively relate and adapt to different personality styles.
• Leading Others – Encourage and motivate staff to fulfill the company’s vision and mission.
• Correcting Others – Address and redirect unproductive behavior in a non-confrontational manner.
• Results Oriented – Hold self and others accountable for measuring and achieving company objectives.
• Proactive Thinking – Anticipate problems before they occur and seek to eliminate their source.
• Optimism – Maintain a confident viewpoint that anticipates positive outcomes.
• Emotional Control – Maintain a rational and objective demeanor under stressful situations.
• Consistency – “Walks the talk” – demonstrates that they are also a product of the process.

Physical Requirements

• Physical dexterity to operate hand and power-driven tools and equipment.
• Ability to lift, carry, push, and/or pull up to 50 pounds regularly, and occasionally up to 100 pounds.
• Ability to walk, stand, climb, stoop, bend, kneel, and reach in all directions continually.
• Ability to maintain balance while working off the ground using ladders, scaffolds, and/or mechanical lifts.
• Ability to climb stairs and ladders and work in high, precarious places.
• Ability to sit and/or stand for extended periods.
• Ability to work outside in heat and cold.
• Ability to see and read with or without vision aids.
• Ability to hear and speak to exchange information.
• Ability to perform maintenance duties and read blueprints, drawings, and specifications.

Pay

$120,000 - $140,000