Residential HVAC Service Manager

What You'll Do

• Direct, mentor, and inspire our team of HVAC service technicians to achieve top-tier craftsmanship and efficiency.
• Jump into the field alongside your team, providing active ride-alongs to sharpen their technical diagnostics and perfect their customer turnover presentation.
• Oversee the daily pulse of the service department—including dispatching efficiency, scheduling flow, and tracking service callbacks—to maximize productivity.
• Act as the ultimate technical resource, stepping in to solve complex residential equipment headaches and guide technicians through tricky diagnostics.
• Keep our fleet and warehouse running smoothly by tracking inventory levels, minimizing part delays, and managing tools.
• Promote a zero-compromise safety environment, ensuring all field operations meet industry regulations and company safety standards.

What You Bring

• A background of successful leadership within an HVAC service department or a closely related residential service environment.
• A true leader who thrives on leaving the desk behind to train, motivate, and develop technicians right at the job site.
• A comprehensive understanding of residential HVAC systems, components, and air distribution, with the ability to troubleshoot anything that comes your way.
• Strong verbal and written skills, allowing you to easily build trust with homeowners, align your tech team, and collaborate with internal office staff.
• Exceptional organizational skills with a knack for managing shifting priorities and staying calm in a high-volume environment.
• A valid driver’s license with an acceptable driving record, and the ability to clear our standard drug screening and background check.

Physical Requirements & Work Location

• Ability to work comfortably in unconditioned spaces subject to extreme seasonal temperatures, including sub-zero winters and high-heat summers.
• Safety requirements include navigating residential spaces, including entering and working in basements, crawlspaces, attics, and utility closets.
• Occasional lifting, carrying, or moving tools, equipment, or parts weighing up to 50 pounds.
• Frequent bending, kneeling, crouching, reaching, climbing ladders, and standing or walking for extended periods.

Pay Range

$80,000 - $100,000 per year

Benefits

• Medical (3 affordable medical plans to choose from)
• Dental and Vision Insurance
• Company Paid Benefits: Short-Term and Long-Term Disability, Life Insurance
• Employee Assistance Program (EAP)
• Optional Benefits: Flexible Spending Accounts, Health Savings Accounts, Supplemental Medical Insurance, Pet Insurance, and ID & Legal Shield
• Tuition Reimbursement
• Paid Time Off and 9 Paid Holidays

Compensation

Compensation: $80,000-$100,000 salary plus bonus

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