Residential Homes Manager

About the role

Community Living and Support Services (CLASS) is hiring a full-time Residential Homes Manager in the Pittsburgh, PA area. CLASS is driven by organizational values that foster community inclusion for people with a variety of abilities, offering services such as Residential Supports, Independent Living Skills Training, Community-based Case Management, Day Programming, and more.

Responsibilities

• Work with Human Resources Recruiter in the interviewing and hiring of new staff for assigned home as needed.
• Conduct on-site training, with corresponding documentation, with newly hired staff.
• Complete performance evaluations on new staff working within 90 days of employment and annually thereafter using individuals’ input as well as firsthand observations of employee’s job skills and performance.
• Complete monthly house schedule.
• Oversee and approve assigned staffs’ timesheets, including approving and tracking PTO.
• Fill in vacant direct care shifts in emergency situations or staff shortages.
• Carry out disciplinary actions per agency guidelines under the supervision of the appropriate program director or designee.
• Conduct staff meetings on a regular basis (at least monthly).
• Serve as on-call support for assigned home via agency provided cellular phone.
• Participate in department on call rotation as scheduled per program needs.
• Ensure that physical site meets regulatory compliance standards including submitting maintenance repair requests, creating menu, completing grocery order, etc.
• Maintain site vehicle and schedule maintenance as required.
• Provide medication oversight for assigned individuals including completing weekly medication and MAR reviews.
• Update individuals’ medication lists and communicate with the pharmacy for any medication needs including, but not limited to, individual copays, prescription changes, refill requests, etc.
• Review assigned individuals’ personal financial accounts on at least a weekly basis, ensuring that all bills in the individuals’ name are paid in a timely manner. Reconcile financial ledgers with individuals’ bank statements on a monthly basis.
• Schedule and accompany assigned individuals to healthcare appointments, ensure that immunizations, written recommendations of physicians and therapists and all medical follow-ups are completed as directed.
• Cookordinate community activities with/for individuals and ensure appropriate staff support is in place.
• Assist individuals with arrangements for transportation via agency van and/or ACCESS, monitor ACCESS account balance weekly and request funds as needed.
• Complete documentation as required. i.e. Census, Service Notes, MAR documentation, etc.
• Ensure assigned staff complete required documentation daily.
• Communicate with Lead DSP on a daily basis.
• Provide team communication updates for each individual at intervals as requested, but no less than monthly.
• Provide guidance and support to staff and individuals in assigned home.
• Work with Quality Improvement and Compliance Coordinator to ensure compliance with relevant funding source regulations.
• Report critical incidents immediately, but no later than 24 hours, following the knowledge of a reportable incident and provide all necessary information.
• Complete ODP Medication Administration Practicum Observer training within six months of hire and complete assigned staff’s annual requirements thereafter.
• Monitor staff training hours and ensure completion of trainings as required.
• Complete at least 24 hours of assigned training annually.
• Other duties as assigned.

Minimum Qualification

• Associate’s degree or equivalent schooling in a related field and at least two years residential as well as supervisory experience.
• High school diploma and five years of residential experience and demonstration of leadership abilities.

Required Skills

• Proven track record of setting and achieving aggressive goals.
• Demonstrated effective leadership in coaching and developing staff to create a work environment recognized for achieving excellent and goals attainment.
• An innovator, capable of creating or seizing opportunities to improve service effectiveness and participant positive outcomes.
• Organized and detailed, excellent in multi-tasking, and able to handle extensive amounts of paperwork/documentation.
• Demonstrate a commitment to diversity, inclusion and staff development, valuing a diversity of perspectives and encouraging input from all team members.
• Excellent written and oral communication skills, as well as exceptional interpersonal communication skills.
• Possession of strong analytical skills and sound judgement.
• Self-directing and independent with ability to work and make timely decision with little direct supervision.

Other Job Requirements

• Implement all responsibilities in a professional, timely and effective manner.
• Promote fair and equal services, work environment and culture.
• Respond to individuals, family members and other staff in a sensitive, tactful and professional manner.
• Accept and render criticism in a professional manner.
• Attend trainings related to job functions as required.
• Be a self-directed, organized and responsible professional with the ability to function as a team member.
• Remain accessible and available as to all individuals involved with Residential program; on-call to address residential services emergencies, thus ensuring their satisfaction with services provision as well as their health and safety.
• Be an advocate, model and educator of the person-centered philosophy and our agency’s values and mission.
• Adhere to policies established by CLASS, its relevant funding sources and Board of Directors.

Benefits

• Only full-time (30 hours or more) employees are eligible
• Medical/Vision/Dental
• Life/LTD/LTC
• Paid Time Off
• 401K enrollment
• Health Savings Account
• Employee Referral Program

CLASS does not discriminate against any person regardless of race, creed, color, national origin, sex, disability, age in admission, treatment, or by participation in programs, services, and activities, or in employment.