Residential Generator Service Technician

Heritage Home Service is a trusted provider of standby generator services, specializing in installation, maintenance, and repair of backup power systems in Auburn, NH.

About the role

In this field-based role, you’ll service and maintain primarily Generac standby generators. From routine maintenance to troubleshooting and repairs, you’ll work directly with homeowners to ensure their backup power systems run smoothly and safely. While Generac certification is preferred, we will provide training and certification for the right candidate.

Responsibilities

• Service, troubleshoot, and repair standby generators
• Perform scheduled preventative maintenance
• Accurately diagnose and communicate any necessary repairs or part replacements
• Use company-provided tablet to log service details and customer interactions
• Provide clear, courteous communication with customers
• Maintain a stocked, clean company vehicle
• Adhere to safety protocols and company procedures at all times

Requirements

• 2+ years of experience in generator service preferred
• Generac certification preferred (or willingness to become certified—training provided)
• Strong mechanical and electrical troubleshooting skills
• Comfortable working independently and communicating directly with customers
• Valid driver’s license with a clean driving record
• Physical ability to lift heavy equipment (minimum of 50 pounds)
• Willingness to work flexible hours
• Professional appearance and customer-first attitude

Benefits

• 401(k) plan with up to 4% match
• Comprehensive health, dental, and vision insurance
• Short- and long-term disability coverage
• 48 hours of holiday time per year
• 120 hours of PTO annually (available after 90 days)
• Company vehicle, fuel card, uniforms, and tablet provided
• Performance and growth-based incentives in addition to your hourly pay