Residential Coordinator - Fontaine Inn (JR 5500)

About the role

The Residential Coordinator at the Fontaine Inn location plays a crucial role in the Interim Housing Services team, focusing on the safety and basic needs of interim housing guests.

Responsibilities

• Complete progress notes on every face-to-face/telephone contact with participants or collateral contacts by the end of each shift.
• Provide facility tours to guests and new program participants.
• Support the case managers and program participants to support guest goals as established in individualized service plans.
• Maintain the interim housing floors to ensure a hospitable and inclusive environment.
• Collaborate with the case management and operations team to ensure the facility is clean and safe for all.
• Provide crisis intervention services focused on enhancing participants' ability to independently problem solve, use effective coping skills, and manage own care.
• Use evidence-based practices in service delivery such as intensive case management, Motivational Interviewing, and Harm Reduction.
• Cultivate strong rapport and engagement in services using lived experience.
• Provide interim housing guests with information, referrals, linkages, and advocacy for identified needs as much as possible.
• Use creative methods to use and develop community resources to broker and link participants to services.
• Promote and follow the established values, guidelines, and rules of the interim housing setting.
• Monitor phone lines and respond to any inquiries.
• Provide a high-quality customer service environment for all participants.

Requirements

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making.
• Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages, and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Qualifications

• All levels of experience and education welcome.
• Mandatory Requirements:
  • Employment eligibility verification.
  • Successfully complete CPR/First Aid training.
  • Successfully complete Tuberculosis Test.
  • Successfully complete Background Screening.
  • Successfully complete Drug Test.
  • Have reliable transportation.
  • Have a valid driver’s license.
  • Have proof of insurance and ownership for personal vehicles used during work duties.
  • Be able and willing to obtain PATH's insurance coverage.

Skills

• Analytical Skills and Attention to Detail.
• Collaboration and Teamwork.
• Communication.
• Creativity and Initiative.
• Critical Thinking and Problem Solving.
• Ethics and Boundaries.

Benefits

• Medical, dental, and vision coverage.
• Vacation and sick time.
• Paid holidays.
• Retail plan.

Pay

Salary: $26.73 to $31.68 per hour

Schedule

Work Schedules: Tuesday - Saturday 7am to 330pm or 1pm to 930pm, Sunday - Thursday 1pm to 930pm, or Sun, Mon, Thurs, Fri, Sat 7am to 330pm