Residential Coordinator

About the role

The Residential Coordinator leads the Community Living Resources (CLR) residential program, overseeing up to 10–12 community homes. The role involves supervising Lead Direct Support Professionals (LDSPs), working closely with Residential Supervisors, Quality Improvement Directors (QIDPs), and agency leadership to ensure exceptional, person-centered supports for adults with intellectual and developmental disabilities.

Responsibilities

• Provide leadership and operational oversight for multiple community residential homes.
• Supervise, mentor, train, and support Lead DSPs while providing guidance to Residential Supervisors and DSP teams.
• Ensure compliance with DHS, Rule 115, Rule 116, HCBS, CMS, CQL Person-Centered Excellence standards, and agency policies.
• Monitor medical appointments, documentation, medication administration, environmental safety, and regulatory compliance.
• Review Therap billing, Impruvon medication records, overtime trends, budgets, petty cash, LINK usage, and operational reports.
• Conduct routine audits and ensure timely corrective actions.
• Cover emergency response, site coverage, and operational support during Residential Supervisor absences.
• Support onboarding, orientation, driver training, and ongoing staff development.
• Promote person-centered planning, community inclusion, advocacy, and meaningful outcomes for the people we support.
• Maintain positive relationships with families, guardians, funding agencies, and community partners.

Requirements

• A High School Diploma or GED.
• A valid Illinois Driver's License with an acceptable driving record.
• Previous experience providing direct support services.
• Previous supervisory experience (1–5 years preferred).
• Strong leadership, organizational, coaching, and communication skills.
• Ability to work independently while managing multiple priorities.
• Ability to complete required background checks (CANTS, LEADS, Illinois State Police).
• Successful completion of all required agency training.

Preferred Experience

• Supervising residential services for individuals with intellectual and developmental disabilities.
• Knowledge of Illinois DHS regulations, HCBS Settings Rule, CMS requirements, Rule 115, Rule 116, and CQL accreditation standards.
• Experience using Therap, Paylocity, Impruvon, My25, and electronic documentation systems.
• Familiarity with AFSCME collective bargaining agreements.

Benefits

• Medical, Dental, and Vision Insurance.
• 403(b) Retirement Plan with a 3% employer match.
• Paid Vacation, Sick, and Personal Time.
• Paid Holidays.
• Employer-paid Life Insurance.
• Employee Assistance Program (EAP).
• Professional Development and Leadership Training.
• Mileage Reimbursement for Approved Business Travel.
• Opportunities for Career Growth and Advancement.

Schedule

This position is designed to maximize leadership presence across assigned locations and includes flexibility based on program needs. Typical hours are 9:00 a.m.–5:30 p.m. or 10:00 a.m.–6:30 p.m., with Third Shift Coordinator schedules varying and including at least three overnight shifts weekly, minimum of one evening each week (until approximately 8:00 p.m.), minimum of two weekend days per month, and frequent travel between residential homes and Ray Graham locations. On-call responsibilities and emergency response are also required.