Residential Community Service Partner

University of California, Santa Cruz · Santa Cruz County, CA · 1 wk ago

OTHR$28.43/hrFull-time

About the role

The Residential Community Service Partner is responsible for providing residential safety and security services for the Residential Community Service Program (RCSP), which operates seven (7) nights a week, 365 nights a year from 7pm through 3am. In addition, the incumbent will serve as a liaison with Fire, Police and Dispatch; respond to student concerns; and provide documentation regarding all community interactions.

Responsibilities

Community Patrols: Provide nightly foot patrols throughout the assigned residential community. Complete nightly lockup. Maintain the security of assigned keys. Respond as directed by Dispatch to radio calls. Provide assistance and support to residents as needed. Identify and mitigate any unsafe condition or health risks encountered.
Reporting: Responsible for logging and reporting community observances regarding student events, gatherings and unusual happenings. Provide written documentation of all policy violations, community/resident interactions, incidents, radio calls, emergencies, occurrences, and observations which occur during the work shift as per departmental procedures.
Emergency Preparedness: Must be familiar with and ready to enact the campus Student Services Disaster Operations Committee (SSDOC) procedures. Provide first aid, CPR or AED services as needed. Manage evacuations of buildings and communities and be able to extinguish small fires as needed. Must be familiar with Community Emergency Responder Team (CERT) practices and procedures and be ready to respond in the event of an emergency or disaster. The incumbent will stay current with training in CPR/first aid/AED, CERT, and the campus and divisional emergency plans.

Requirements

Customer service experience sufficient to interact in a positive and professional manner with all levels of personnel within the organization. Strong interpersonal skills sufficient to connect with all levels of staff, students, and external constituents in a respectful, supportive, yet authoritative manner. Excellent writing skills sufficient to draft clear and concise correspondence, reports and procedures. Strong communication skills sufficient to listen, mediate, negotiate, and promote open dialog. Strong critical thinking and problem-solving skills sufficient to analyze problems in the field and develop and implement innovative and creative solutions which adhere to campus policies and procedures. Knowledge of and familiarity with safety and security industry standards and practices. Demonstrated ability to utilize various desktop computer applications, create documents and send emails. Ability to comprehend and effectively explain a wide variety of complex and detailed policies and procedures. Ability to exercise judgment and discretion in sensitive and/or confidential personnel matters. Ability to calm and de-escalate tense and charged situations and successfully avoid violence or continuation of hostilities. Ability to work well independently as well as part of a team.

Qualifications

Experience with security patrols, POST, Neighborhood Watch, or some other security-related trainings or experience.
Experience providing safety and security to a similar residential community.
Ability to use two-way radios in a professional environment, and with Emergency Dispatchers.

Skills

Benefits

Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Pay

Budgeted Salary: $28.43/hourly

Schedule

Full-time, FixedPercentage of Time: 100%, 40 Hours per WeekDays of the Week: TBD - Work Days and Schedules to be Discussed at Time of InterviewShift Includes: Evenings, Nights, Swing Shift, Weekends - to be Discussed at Time of InterviewShift Differential: Plus an additional $1.00 /hour of shift differential pay when a qualifying shift is worked.

Employee Classification

Career appointment

Union Representation

Service Employees (SX)

Job Code Classification

005328 - PROCTOR

Travel

Never or Rarely

Special Conditions of Employment

Selected candidate will be required to pass a pre-employment criminal history background check.
Selected candidate must pass the employment misconduct disclosure process.
Must possess CPR/First Aid/AED certification or have the ability to obtain it within 60-calendar days of hire.
Must possess a valid license to drive in the state of California and participate in the Department of Motor Vehicles (DMV) pull notice program.
Interviewees will be required to provide a current DMV record.
Ability to walk multiple nightly rounds on uneven surfaces and repeatedly climb stairs.
Ability to extract and replace 45-pound bollards (4’ posts) from the ground as needed, with or without accommodation.
Ability to work outdoors in nighttime weather conditions throughout the year.
Ability to appropriately safeguard assigned keys and maintain entryway security of buildings with access control systems.
Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
This position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment.

MISCONDUCT DISCLOSURE REQUIREMENT

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Safety Statement

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

Notice of Availability

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://chancellor.ucsc.edu/annual-security-reports/. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status or other protected categories covered by the UC Anti-Discrimination Policy.