Residential Case Manager

About the role

The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents.

Responsibilities

• Work with an assigned caseload of residents to provide support services.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and individual service plan summaries for each resident.
• Offer instruction and service delivery in any of 11 different service categories through role modeling, guidance, assistance, and support.
• Manage crises within the residence and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property.
• Notify appropriate supervisor and document events on the appropriate forms.
• Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Cookordinate and participate in community activities.
• Maintain the environment of the facility safely and securely, monitor video surveillance cameras and conduct hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.
• Document significant building activities and events in the Communication Logbook.
• Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
• Ensure all resident visitors provide identification and sign in the Visitor Log.
• Conduct monthly fire drills.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
• Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Conduct apartment inspections and provide support to clients with regard to daily living skills.
• Participate in residential staff meetings.
• Remain on site until relief staff arrive.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director, Regional Director, or other agency administration.

Qualifications

• Microsoft Office
• Foothold AWARD
• LIAHTC Compliance, where applicable
• TMS Maven, where applicable
• CPR/First Aid
• NYS OMH Licensed Housing Regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH OPRE Standards.

Skills and Abilities

• Strong customer service skills.
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills.
• Strong organizational and system tracking skills.
• Ability to effectively manage time.
• Good judgment.
• Ability to appropriately assess and respond to situations, including ability to de-escalate residents.
• Ability to remain calm and focused in emergency situations.
• Ability to work effectively with others and demonstrate conflict resolution skills.

Education and Experience

• Minimum of a Bachelor’s Degree in a Human Service discipline required.
• Minimum two years' experience working as a counselor in a residential, mental health or related setting. Education may be substituted for some experience.