Residential Care Supervisor
Supervision of Residential Aides (RA) and PRN Staff
Provide direct supervision of Residential Aides on all shifts
Recruit and supervise all PRN staff
Provide initial and ongoing training and development of RA/PRN staff
Schedule 24-hour Residential Aide staffing and substitute for any absences when unable to arrange peer or PRN coverage
Conduct regular staff meetings at least once per month
Complete employee consultations and Annual Employee Evaluations
Ensure positive relationships between residents and RA staff and the ongoing provision of quality customer service
Daily Living for Residents
Ensure welcoming and therapeutic environment for residents
Oversee resident room assignments and ensure room turnover when vacancies occur
Conduct room checks with RA staff
Maintain regular contact with the residents for continued assessment of needs
Ensure that house rules are being followed by residents and supported by RA staff
Provide Interventions for troubling residential behavior and incident reports as needed
Reporting
Maintain resident rosters and daily bed count and distribute to appropriate internal and external sources
Ensure all relevant data is entered into client databases, including HMIS and SIMS
Compile and maintain statistics for completing monthly Child and Adult Care Feeding Program report
Revise and update forms used by RA staff as needed
Facility/Program
Plan, schedule and record monthly fire drills
Attend weekly Case Managers meeting and actively participates in the meeting by providing residential insights
Co-facilitate monthly residents meeting with Program Director as well as some evening groups with residents
Conduct tours of facility as needed
Maintain confidentiality and comply with Safe from Harm guidelines
Maintain positive work atmosphere by acting and communicating in a manner that fosters good relationships with clients, co-workers, and supervisors
Minimum Qualifications
Bachelor’s degree in human service/social service field or related area plus 3 years of work-related experience is required.
A combination of education and experience will be considered.
Supervisory and homeless services experience strongly preferred.
Must be available to fill any vacant shifts to ensure proper coverage of facility.
Requires some computer word processing, spreadsheet and email experience.
Excellent interpersonal and communication skills;
Understanding of those experiencing homelessness and poverty.
Must be a team player, a self-starter, able to handle several projects at the same time and perform well with minimum supervision.
Must demonstrate ability to think independently and exercise sound judgment.
Physical and Working Conditions
Capable of performing the above essential duties in an office environment to include using a computer, answering phones, moving client files, etc.
Most work will be indoors in a temperature control environment.
There will be times the individual is frequently in and out of vehicles.
Employee Status
FULL-TIME: Work hours will be determined with supervisor. However, additional hours and some weekends may be required.