Residential Care Coordinator - 3rd shift - 3 tens

About the role

The Coordinator, Residential Care oversees clients' daily activities within a residential re-entry facility. This position includes providing custody and security oversight, maintaining order, enforcing policies, and ensuring the safety and well-being of all residents.

Responsibilities

• Orient and intake all new residents, ensuring they are informed of facility rules and expectations.
• Provide guidance and assistance to clients with questions, problems, and concerns.
• Maintain detailed and accurate documentation of client activities and other relevant information.
• Monitor and track client activities both on campus and in the community using headcounts, accountability calls, and GPS tracking.
• Ensure all residents sign in and out of the facility and monitor traffic of clients and visitors.
• Conduct random and scheduled searches of both the facility and client belongings.
• Perform urinalysis testing and enforce policies regarding substance use.
• Conduct perimeter checks and client counts regularly throughout the shift.
• Report any concerning or atypical events immediately to the supervisor.
• Attend all required staff meetings, including Monthly RCC and All Staff Meetings.
• Oversee residents’ medication, ensuring they take it as prescribed, and document the dosage and time taken.
• Perform pat searches and breathalyze residents when they sign in and out, or randomly as required.
• Distribute mail, meals, and transportation tickets to residents.
• Transport residents as necessary using company vehicles.
• Maintain cleanliness and sanitation standards within the facility and residents' rooms.
• Perform other duties as assigned.

Skills / Knowledge / Abilities

• Strong sense of order and discipline with the ability to maintain structure within a residential setting.
• Ability to work professionally with challenging clients in a fast-paced, high-pressure environment.
• Quick to adapt, with the ability to shift focus efficiently between tasks.
• Strong written communication skills for incident reporting and documentation.
• Effective verbal communication skills, including de-escalation techniques.
• Proficiency in computer use, including basic data entry and report generation.
• Excellent problem-solving and decision-making abilities.
• Efficient time management skills to handle multiple priorities.

Competencies

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Continuous Learning

Education / Licenses / Certificates

• A High School Diploma or GED is required.
• A valid MI driver’s license is required.
• CPR certification is required or must be completed within the first week of employment.
• An Associate degree in Human Services or a Bachelor’s degree in Social Work or a related field is preferred.
• Knowledge or experience in correctional science or adult treatment is preferred.

Experience

• Previous direct care experience in mental health, substance abuse, or residential correctional programs is highly desirable.
• Equivalent combinations of education and experience will be considered.

Physical Requirements

• Exposure to clients with illnesses or infections.
• Frequent use of a telephone and computer, requiring manual dexterity.
• Ability to sit, stand, or walk for extended periods.
• Vision abilities must include close vision, distance vision, and the ability to adjust focus.
• Occasional bending, squatting, or kneeling may be required, along with lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) may be required.

Client Population Served

Adults

Who We Are

Cherry Health, Michigan's largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more. Our Mission Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved. Our Vision Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being. Our Values Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals. Customer Service – Serve internal and external customers in a welcoming manner with compassionate care. Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning. Integrity – Uphold the highest ethical standards by being honest and trustworthy. Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, Dental and Vision Insurance for you and your family.
• Generous Paid Time Off benefit – 4 weeks per year for full time.
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings Plans.
• Pet Insurance!
• Employee Assistance Program