Residential Care Coordinator - 20 hours

About the role

The Coordinator, Residential Care oversees clients' day-to-day activities within a residential re-entry facility. This position includes providing custody and security oversight to individuals reintegrating into society after incarceration.

Responsibilities

• Orient and intake all new residents, ensuring they are informed of facility rules and expectations.
• Provide guidance and assistance to clients with questions, problems, and concerns.
• Maintain detailed and accurate documentation of client activities and other relevant information.
• Monitor and track client activities both on campus and in the community using headcounts, accountability calls, and GPS tracking.
• Ensure all residents sign in and out of the facility and monitor traffic of clients and visitors.
• Conduct random and scheduled searches of both the facility and client belongings.
• Perform urinalysis testing and enforce policies regarding substance use.
• Conduct perimeter checks and client counts regularly throughout the shift.
• Report any concerning or atypical events immediately to the supervisor.
• Attend all required staff meetings, including Monthly RCC and All Staff Meetings.
• Oversee residents’ medication, ensuring they take it as prescribed, and document the dosage and time taken.
• Perform pat searches and breathalyze residents when they sign in and out, or randomly as required.
• Distribute mail, meals, and transportation tickets to residents.
• Transport residents as necessary using company vehicles.
• Maintain cleanliness and sanitation standards within the facility and residents' rooms.
• Perform other duties as assigned.

Qualifications

• A High School Diploma or GED is required.
• A valid MI driver’s license is required.
• CPR certification is required or must be completed within the first week of employment.
• An Associate degree in Human Services or a Bachelor’s degree in Social Work or a related field is preferred.
• Knowledge or experience in correctional science or adult treatment is preferred.
• Previous direct care experience in mental health, substance abuse, or residential correctional programs is highly desirable.
• Must be at least 23 years of age and have a clean driving record for at least 5 years.

Skills / Knowledge / Abilities

• A strong sense of order and discipline with the ability to maintain structure within a residential setting.
• Ability to work professionally with challenging clients in a fast-paced, high-pressure environment.
• Quick to adapt, with the ability to shift focus efficiently between tasks.
• Strong written communication skills for incident reporting and documentation.
• Effective verbal communication skills, including de-escalation techniques.
• Proficiency in computer use, including basic data entry and report generation.
• Excellent problem-solving and decision-making abilities.
• Efficient time management skills to handle multiple priorities.

Competencies

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Continuous Learning

Education / Licenses / Certificates

• A High School Diploma or GED is required.
• A valid MI driver’s license is required.
• CPR certification is required or must be completed within the first week of employment.
• An Associate degree in Human Services or a Bachelor’s degree in Social Work or a related field is preferred.
• Knowledge or experience in correctional science or adult treatment is preferred.

Physical Requirements

• Exposure to clients with illnesses or infections.
• Frequent use of a telephone and computer, requiring manual dexterity.
• Ability to sit, stand, or walk for extended periods.
• Vision abilities must include close vision, distance vision, and the ability to adjust focus.
• Occasional bending, squatting, or kneeling may be required, along with lifting up to 50 pounds.
• Use of Personal Protective Equipment (PPE) may be required.

Client Population Served

Adults

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles.
• Medical, Dental and Vision Insurance for you and your family.
• Generous Paid Time Off benefit – 4 weeks per year for full time.
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP.
• 529 Savings Plans.
• Pet Insurance!
• Employee Assistance Program.