Residential Appraisal Processor

Responsibilities

• Support appraisal administration to internal customers and vendors (appraisers)
• Update reports, update appraisal status, assign appraisals, and review processing of appraisals
• Handle incoming phone calls and emails to resolve client/vendor inquiries
• Resolve client/vendor issues by offering solutions, corrections, or adjustments; follow up to ensure customer satisfaction
• Adhere to Fremont Bank guidelines, regulatory banking requirements, policies and procedures to process client requests
• Meet SLA and follow review processing matrix
• Provide the “Six Diamond” experience in every interaction

Requirements

• High School Diploma or equivalent
• Proficiency with basic computer applications including appraisal tracking systems and Microsoft Office products (Outlook, Teams, Word, Excel)
• Good organization and time management skills with the ability to prioritize workload to meet deadlines and production expectations
• Ability to work independently and handle multiple tasks simultaneously
• Effective problem-solving skills