Residential Account Specialist - Home Performance

Description

Residential Account Specialist - Home Performance
Location: Monroe, LA (Field-Based with Local Travel Required)

About the role

Support residential utility programs, working closely with the client and ICF’s implementation team, to bring energy efficiency and bill savings to their customers in Louisiana.

Responsibilities

• Reviewing and approving projects submitted by participating trade allies.
• Perform desktop and field QA/QC to validate technical project data for weekly processing, ensuring compliance with requirements and process controls.
• Coach and train Trade Allies and internal support team members on best practices, audit resolutions, and technical subject matter.
• Support the reporting team to assemble and provide reports, presentations and database management using many MS Office programs along with industry-specific software tools.
• Build and maintain in-person relationships with Louisiana Trade Allies, local/state efficiency non-profit programs, sub-contractors, and industry associations.
• Attend trade shows, conferences, and other events to promote and represent the program offerings.
• Stay informed on local, state and federal energy efficiency programs and evaluate how these programs can benefit current offerings.
• Stay informed on industry news, updates, and trends.

Requirements

• Bachelor's Degree (candidates can substitute one year of experience for each year of education)
• 2+ years of professional work experience; preferably in utilities, energy efficiency, construction or trades
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Preferred

• Experience and knowledge of residential energy efficiency
• Experience working with non-profits
• Experience working in or managing a trade ally/service provider network
• Certified Energy Manager or BPI credentials
• Bilingual in Spanish and English

Benefits

Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
Investment in the community: Donation matching, volunteer opportunities
Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
*Ask your recruiter for more details!

Pay

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $60,940.00 - $103,598.00

Schedule

Louisiana Remote Office (LA99)