Account Performance Specialist

Amerit Fleet Solutions is the leading Fleet Maintenance company in the U.S.

About the Role

The Operations Service Center (OSC) needs a dedicated Account Performance Specialist for specific customers. This role sits alongside our three OSC functional teams (Repairs, PM, and Emergency Roadside Service) and reports directly to the Director of the OSC. As the account's problem-solver, you will own outcomes at the site level by identifying sites falling short of PM compliance and usefulness targets, diagnosing root causes, and driving solutions.

Responsibilities

• Work order hygiene: Keep work orders accurate, current, and correctly closed. Identify patterns behind bad data and address root causes.
• Unblock coordinators: Act as the first point of contact when a coordinator is stuck—resolve escalations, unresponsive vendors, or uncooperative sites to keep operations moving.
• KPI recovery at underperforming sites: Monitor PM compliance and usefulness by site. Diagnose issues, develop action plans, and follow through until performance recovers.
• Fleet Manager partnership: Work directly with the customer's Fleet Managers on scheduling, unit availability, and site-level issues.
• Vendor management collaboration: Partner with the Vendor Management team on performance issues affecting your account.

Requirements

• Comfort with ambiguity and a bias toward action. This role involves diagnosing problems without predefined tickets, working across teams without direct authority, and building relationships with customers and vendors.
• Strong data instincts: Ability to analyze KPI reporting and identify where to focus investigative efforts.

Benefits

• Full benefits within 30 days, including medical, dental, vision, prescription drug coverage, life insurance, and disability insurance.
• 401(k) match program.
• Paid vacation, holidays, and sick time.
• Boot and prescription safety glasses reimbursement.
• Career and learning development through Amerit University’s extensive training program.
• Employee referral program with bonuses up to $500.
• ASE certification program with fee reimbursement and bonus.
• Employee recognition platform with points redeemable for merchandise.
• Employee Assistance Program (EAP) and 24/7 nurse triage line.
• Employee discounts on cell phone service and entertainment tickets.
• Employee resource groups (ERGs) fostering inclusion.

Pay

Competitive salary range of $75,000–105,000 based on experience, paid weekly every Friday.