Resident Support Specialist Supervisor

Who We Are

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization dedicated to supporting social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe that quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

What Will I Be Doing?

CHI is seeking a full-time Resident Support Specialist Supervisor for our Wading River location. Your responsibilities will include:

• Ensuring quality services are provided effectively and in accordance with guidelines from CHI, OTDA, Suffolk County Department of Social Services, and other funding sources.
• Providing consistent supervision and support for all Resident Support Specialist staff.
• Conducting 1 to 1 meetings with your team and updating performance goals, accomplishments, notes, and feedback in Paycom on a regular basis (weekly/bi-weekly).
• Ensuring RSS staff are up to date and in compliance with all required trainings.
• Providing on-site training and feedback as needed.
• Responsible for scheduling and coverage of RSS shifts at the location.
• Acting as a liaison for CHI by implementing timely and effective communication with outside entities.
• De-escalating potential crisis situations and documenting all situations and interventions.
• Auditing logs, incident reports, and other required documentation to ensure compliance with applicable rules and regulations.
• Providing guidance on appropriate documentation to RSS staff.
• Conducting fire drills and evacuating the building when necessary.
• Ensuring the program is providing quality services and is compliant with program requirements.
• Educating clients about the program policies and procedures.
• Preventing loss of income to CHI as a result of vacancy loss and lost shelter payments, property, etc.
• Assisting the management team in communication and being an on-call supervisor.

Anything Else?

Salary: $24.04 per hour - $50,003 annually
Overtime available
Open shifts: Saturday - Wednesday, 4 pm - 12 am with on-call responsibilities
Apply online at Careers at CHI | Jobs in Housing & Human Services

What Do I Need?

• Education: High school diploma or GED required. Bachelor’s degree preferred.
• Experience: 2+ years’ experience providing management services or experience in a human services field.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Why CHI?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer paid time off, health insurance and health reimbursement account, dental and vision plans, flexible spending account, AFLAC supplemental insurance, voluntary plans, dependent care spending account, Working Advantage- Employee Perks, 401(k) retirement plan, life insurance, employee assistance program, monthly trainings and career development plans, and equal employment opportunity employer (EEOE).