Resident Support Specialist Supervisor

Who We Are

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization dedicated to supporting social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe that quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

What Will I Be Doing?

CHI is seeking a full-time Resident Support Specialist Supervisor for our Commack location. Your responsibilities will include:

• Ensuring quality services are provided effectively and in accordance with guidelines from CHI, OTDA, Suffolk County Department of Social Services, and other funding sources.
• Providing consistent supervision and support for all Resident Support Specialist staff.
• Conducting 1 to 1 meetings with team members and updating performance goals, accomplishments, notes, and feedback in Paycom regularly (weekly/bi-weekly).
• Maintaining staff up-to-date and in compliance with all required trainings.
• Implementing on-site training and providing feedback as needed.
• Scheduling and covering Resident Support Specialist shifts at the location.
• Acting as a liaison between CHI and external entities, ensuring timely and effective communication.
• De-escalating potential crisis situations and documenting all incidents and interventions.
• Auditing logs, incident reports, and other required documentation to ensure compliance with applicable rules and regulations.
• Guiding RSS staff on appropriate documentation.
• Conducting fire drills and evacuating the building when necessary.
• Ensuring the program is providing quality services and is compliant with program requirements.
• Informing clients about program policies and procedures.
• Preventing loss of income to CHI due to vacancy loss and lost shelter payments, property, etc.
• Assisting the management team in communication and being an on-call supervisor.

Anything Else?

• Salary: $24.04 per hour - $50,003 annually
• Overtime: Available
• Open Shifts: Tuesday - Saturday, 5 pm - 1 am with on-call responsibilities

What Do I Need?

• Education: High school diploma or GED required. Bachelor’s degree preferred.
• Experience: 2+ years’ experience providing management services or experience in a human services field.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Why CHI?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer paid time off, health insurance and health reimbursement account, dental and vision plans, flexible spending account, AFLAC supplemental insurance, voluntary plans, dependent care spending account, Working Advantage- Employee Perks, 401(k) retirement plan, life insurance, employee assistance program, monthly trainings and career development plans, and equal employment opportunity employer (EEOE).