Resident Support Specialist

Who We Are

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization aiming to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

What You Will Be Doing

• Maintains visibility to residents by wearing Safety Monitor vest and ID badge and inspects site through regular tours of the property.
• Reviews video cameras and monitors area consistently.
• Enforces CHI, site, and DSS policies, regulations, and rules with residents.
• Provides limited crisis intervention to residents when necessary, until CHI professional staff Case Managers, Program Managers, or Director of Emergency Housing is able to be contacted and/or intervene.
• Contacts supervisor and/or the proper authorities as needed.
• Maintains appropriate documentation accurately throughout shift, i.e. turn-over, census, logs, incident reports, case notes, etc.
• Conducts unit inspections in accordance with OTDA/DSS standards by physically entering each unit to insure proper attendance is recorded.
• Accepts resident referrals and reviews rules and regulations with new arrivals including but not limited to the rule of 2 bags per person upon intake.
• Performs bag searches upon intake, and as required by bag search requirement protocol.
• SUBMIT ALL INTERNAL AND EXTERNAL REPORTS IN A TIMELY AND CORRECT MANNER AS REQUIRED BY FUNDING AGENCIES AND/OR CHI (LOGS, NOTES, INCIDENT REPORTS).
• Maintains logs, office, and site in an orderly fashion.
• Supports afterschool/evening activities as needed. Provides oversight of outdoor and recreational events.
• Informs Building Superintendent of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
• Preps vacant units for new placements.
• Maintains proper usage of cleaning supplies and inventory.
• Facilitates and documents evacuation procedures (i.e. fire drills) as directed by Program Manager.
• At the direction of CHI staff (Program Manager or Director of Emergency Housing), acts as a liaison between the agency and the community at large.

Anything Else?

• Salary: $18.00 per hour (approximately $14,976 annually)
• Open shift: Part Time: Saturday - Sunday, 8 a.m. - 4 p.m.

Why CHI?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer paid time off, 2 personal days awarded annually (effective Jan 1, 2023), health insurance and health reimbursement account, dental and vision plans, flexible spending account, AFLAC supplemental insurance, voluntary plans, dependent care spending account, Working Advantage - Employee Perks, 401(k) retirement plan, life insurance, employee assistance program, monthly trainings and career development plans.

What Do I Need?

• Education: High School Diploma or GED preferred. 1-2 years of experience in a related field may be substituted for high School diploma or GED equivalent.
• Experience: 1-2 years of experience working in related field preferred; if candidate has High School Diploma, GED or higher no work experience is required.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.

Equal Employment Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.