Resident Support Specialist BH

Job Purpose

The second shift Residential Support Specialist is vital in supporting homeless Veterans in our transitional housing programs. This position ensures residents a safe, supportive, and structured environment while facilitating access to services promoting stability, wellness, and long-term housing success.

Key Responsibilities

• Provide day-to-day supervision, engagement, and support to residents.
• Conduct routine wellness and safety checks, especially during overnight and weekend shifts.
• Offer emotional support and de-escalation during resident crises.
• Aid residents with daily living skills, chores, and compliance with facility rules.
• Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
• Assist in residents’ intake, orientation, and exit processes.
• Collaborate with case managers, clinicians, and other service providers to support individualized care plans.
• Monitor and report facility maintenance or safety issues to the VPC Receptionist.
• Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
• Administer and monitor curfews, sign-in/out logs, and visitor policies.
• Intervene appropriately in emergencies (medical, behavioral, environmental).
• Follow protocols for substance use incidents, conflicts, or mental health crises.
• Maintain confidentiality and ethical boundaries in all interactions.
• Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
• Uphold policies and procedures related to grant compliance and service delivery standards.

Key Performance Indicators

• 100% of incident reports are completed accurately by the end of the shift.
• 100% of bed-checks are completed and noted daily.
• 85% of members are completing their chores daily.
• 100% of maintenance and safety issues are reported in under two hours.
• 90% positive feedback from members.

Grant and Compliance Support

Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants). Uphold policies and procedures related to grant compliance and service delivery standards. All other duties as assigned.

Application Instructions

Apply Online: ipc.us/t/81D97EDBD3A04FB0

Name: CENTER FOR VETERANS ISSUES, INC.

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