Resident Support Specialist

Who are we?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization aiming to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

What will I be doing?

• Provide a safe, structured, and supervised environment for CHI residents and staff.
• Coordinate and verify client movement in the facility while monitoring client conduct and overall behavior during tour of duty.
• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
• Screen all clients and visitors entering the facility.
• Perform bag searches upon intake and as required.
• Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
• De-escalate potential crisis situations and document all interventions.
• Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
• Complete logs, incident reports, and all other required documentation.
• Perform administrative and receptionist duties at the operations/front desk.
• Maintain inventory of cleaning and office supplies and ensure proper distribution.
• Inform management of work site’s physical condition (i.e., dangerous conditions, possible repair needs, supply needs, etc.).
• Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
• Assist with room preparation and turnover for new clients.
• Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
• Support afterschool/evening activities as needed.

What do I need?

• Education: High School Diploma or GED required.
• Experience: 1-2 years of experience working in related field preferred.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour property, walk distances, and climb stairs.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

Salary and schedule

• Salary: $19.00 per hour (approximately $39,520 annually)
• Overtime available
• Open shifts: [Monday - Friday, 4 p.m. - 12 a.m.]

Why CHI?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer paid time off, two personal days awarded annually, health insurance and health reimbursement account, dental and vision plans, flexible spending account, AFLAC supplemental insurance, voluntary plans, dependent care spending account, Working Advantage- Employee Perks, 401(k) retirement plan, life insurance, employee assistance program, monthly trainings and career development plans, and equal employment opportunity employer (EEOE).