Resident Support Specialist

About the role

The Bilingual Resident Support Specialist provides on-site assistance at an affordable housing community, focusing on enhancing housing stability and community well-being. The role involves community building, resource coordination, and supporting residents to achieve stability within an inclusive, trauma-informed environment.

Responsibilities

• Offer support, advocacy, and resource navigation to residents.
• Conduct needs assessments and develop individualized action plans.
• Provide crisis intervention, including support for eviction risks and connection to rental/utility assistance.
• Build partnerships with property managers and community organizations.
• Connect residents to healthcare, mental health, employment, childcare, transportation, food, and financial resources.
• Foster community engagement through events and programs for children and youth.
• Maintain case documentation and track outcomes.
• Promote a safe, inclusive, and trauma-informed community environment.

Qualifications and Skills

• Minimum of 3 years’ experience in housing support, case management, or community engagement.
• Bilingual proficiency in English and Spanish (spoken and written).
• Experience working with diverse, vulnerable populations, including those exiting homelessness.
• Knowledge of housing stability strategies, tenant advocacy, and landlord-tenant issues.
• Strong communication, organizational, and problem-solving skills.
• Cultural competency and commitment to diversity, equity, and inclusion.
• Proficiency with Microsoft Office and databases.
• Valid driver’s license and reliable transportation.

Preferred Skills

• Experience developing youth programs or working in educational settings.
• Knowledge of local community resources.