Resident Support Specialist

About the role

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization aiming to end generational poverty and foster upward mobility by providing quality affordable housing, a home of their own, and a job to support them. CHI is seeking full‑time Resident Support Specialists (RSS) for its Middle Country location to provide a safe, structured, and supervised environment for residents and staff.

Responsibilities

• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
• Screen all clients and visitors entering the facility.
• Perform bag searches upon intake and as required.
• Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
• De‑escalate potential crisis situations and document all interventions.
• Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
• Complete logs, incident reports, and all other required documentation.
• Perform administrative and receptionist duties at the operations/front desk.
• Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
• Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
• Assist with room preparation and turnover for new clients.
• Maintain inventory of cleaning and office supplies and ensure proper distribution.
• Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
• Support afterschool/evening activities as needed.

Requirements

• Education: High School Diploma or GED required.
• Experience: 1‑2 years of experience working in a related field preferred.

Qualifications

• Excellent verbal and written communication skills; proficiency in English required. Bilingual (Spanish) is a plus.
• Basic competency in MS Windows, MS Office, and internet usage.
• Ability to tour property, walk distances, and climb stairs.
• Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.

Skills

• Ability to work independently or as part of a team.
• Highly organized, able to assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to detail.
• Even‑tempered with good negotiation skills.
• Ability to meet unexpected deadlines.

Benefits

• Paid time off – 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage – Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Pay

$19.00 an hour (approximately $39,520 annually). Overtime available.

Schedule

Full time, Monday – Friday, 4 p.m. – 12 a.m.