Resident Specialist-Raritan Heights

Position Overview

The Resident Specialist serves as a crucial liaison between the leasing office, maintenance team, and residents, ensuring smooth daily operations and fostering excellent resident engagement.

Responsibilities

• Resident Profile Management
• Interact with residents daily and record status of resident household in RealPage to “Know Thy Resident”
• Maintain ongoing communication with the maintenance team throughout the day to monitor progress on tasks and appointments
• Maintain resident satisfaction through direct response to internal satisfaction surveys and follow-up
• Service Request Coordination
• Print and review daily service requests and assign time frames in collaboration with the maintenance team
• Ensure service requests have documented Permission to Enter (PTE)
• Lease Renewals
• Regularly review the renewal report and contact residents with upcoming lease expirations
• Process and finalize lease renewals with all necessary documentation
• Document and understand why residents are leaving and what may be done to prevent them from submitting notices and staying as residents
• Absorb expectations for the resident's move-out process, including fees and MTM charges, PMOIs, Move-Out inspections, and final day operations
• Renters Insurance Compliance
• Review and ensure all residents have current renters’ insurance per community policies
• Communicate with residents who are no longer in compliance or in a pending period to ensure there is no gap in service
• Communicate with the community manager on-site to charge non-compliance fees to residents
• Move-in/Move-out Coordination
• Participate in the walk/turn process to assess unit readiness for new or departing residents
• Absorb scheduling unit turns and organizing the property for efficient move-ins and move-outs
• Planning & Budgeting
• Aid in the planning and budgeting of community events in collaboration with the Community Manager and Concierge team
• Community Calendar & Communication
• Maintain an updated community calendar, ensuring key events like move-ins/outs and inspections are scheduled
• Engagement & Promotion
• Engage with residents through ActiveBuilding and create meaningful interactions by celebrating personal milestones
• Clubhouse & Amenity Management
• Ensure the clubhouse and amenities are well-maintained, stocked, and regularly cleaned
• Coordinate the replenishment of refreshments and supplies
• Social Media Management
• Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units
• Office Supply Management
• Track and order office supplies within the assigned budget to ensure the office remains stocked and functional

Qualifications

• Strong communication and organizational skills
• Ability to multitask and manage time effectively
• Experience in property management or customer service is preferred
• Familiarity with social media platforms
• Basic understanding of maintenance coordination and lease management
• Basic MS Office knowledge

Benefits

• Competitive compensation
• Comprehensive benefits including medical and dental and vision benefits, life insurance, a 401(k) with company match
• Corporate team environment with opportunity of advancement
• On-site company fitness gym
• Discounts on housing and home appliances