Resident Services Specialist

Duties And Responsibilities

• Attend Bi-weekly Case Conference Meetings with supervisor to review case files.
• Attend Community Resources Division Meetings, All Staff Meetings, and Case Management, Coaches, & Mentors Committee Meeting.
• Afford assistance to residents of Phipps Houses with issues related to: health, entitlements, arrears, employment, education, training, and other relevant matters.
• Enter data in Salesforce data base system.
• Complete Universal Intake, and enter all existing and new clients into Salesforce data base system.
• Participate in the Neighborhood Impact Alliance Meetings, Community Board and Local Precinct Meetings.
• Meet quarterly with Property Management in order to ensure both organizations are working as a team to resolve resident’s concerns.
• Share updates related to Agency Resource Manual on a monthly basis.
• Conduct surveys of the needs of the families.
• Organizes activities and works directly with residents in group or individual settings.
• Recruits residents for programs; provides individual or group service to families.
• Provides leadership support for residents; guides participants in development, recreation, education, and other activities.
• Provides direct services’ to families through counseling and referrals.
• Develops Service Plans. Completes case notes for all client interaction.
• Maintains liaison with cooperating local service providers, neighborhood schools, and other community based organizations.
• Performs other related tasks deemed necessary by agency.

Qualifications

• Associates or equivalent college credits in human service, sociology, psychology or related field
• Bachelor’s degree preferred, equivalent experience of 8 years or more may be utilized to validate the education credits
• One to two years or more experience with client engagement with regards to: case management, salesforce data entry, intake, referrals, benefits, taxes, and providing support to clients to complete benefits re-certifications and applications
• A Bilingual candidate is preferred

Pay

$55,000-$60,000k annually

Schedule

N/A

Benefits

N/A