Resident Services Specialist

Qualifications

• Mature, responsible individual with experience in social services or health care
• Excellent crisis management, listening, verbal and written communication skills
• Maintain professional and personal boundaries
• Demonstrated knowledge of community resources and issues affecting individuals experiencing homelessness
• Demonstrated knowledge of emergency medical procedures

Responsibilities

• Complete building checks at stipulated times
• Conduct required house checks, dining room checks, playroom and teen room checks, and a walk through of the building
• Intervene to protect residents from injury
• Ensure outside individuals have permission to be on property and document visitors
• Distribute incoming mail according to agency policy
• Keep staff workspace clean and organized
• De-escalate potentially volatile situations between residents when necessary
• Maintain telephone coverage during shift and monitor security cameras
• Interact professionally and maintain appropriate boundaries with residents, employees, visitors and guests
• Follow all agency policy and procedures
• Document shelter activities and happenings during assigned shift
• Supervise residents during assigned shift
• Assist residents in adjusting to their stay
• Supervise residents' activities in the shelter
• Read and initial shift reports and daily logs
• Complete required paperwork for the shift including daily logs
• Document verbal and written warnings as defined by agency protocol
• Maintain confidentiality of residents' files and logs
• Obtain verification from residents to substantiate employment, curfew extensions, twelve step meetings, house restrictions, etc.
• Comply with agency OTC medication and lock box procedures
• Maintain resident property and storage according to agency policy
• Monitor resident usage of agency phones
• Maintain resident property and storage (according to agency policy)
• Prepare resident rooms as necessary
• Specific shifts may be asked to perform additional duties (resident resume preparation, welcome meetings, etc.)
• Attend staff meetings as scheduled
• Carry out all other duties as assigned by a supervisor
• Third shift must complete scanning, shredding, office and bathroom cleaning, laundry and breakfast set-up/clean up for residents
• Monitor dining room during meal times
• Make sure all paperwork is completed before ending shift

Physical Requirements

• Occasional need to climb stairs while carrying items up to 25 lbs.
• Must be able to remain in a stationary position during shift
• Moves items up to 25 lbs.
• Moves throughout the building multiple times a day
• Bending, twisting, kneeling, reaching occasionally
• Must be able to pass physical and written certification training for CPR

Job Type

Full-time

Salary

$16.00 per hour

Benefits

• Employee assistance program
• Flexible schedule

Schedule

3:00pm-11:00pm

Shift Availability

2nd Shift (Required)