Resident Service Specialist

Essential Functions

• Maintain company customer service standards within the community.
• Complete various administrative functions associated with residents’ needs, Move-In coordination, Onesite responsibilities, coordinating concierge type customer service, and resident activities.
• Provide coordination to ensure high quality resident customer service.

Performance Requirements

• Knowledge of organizational policies and procedures.
• Ability to apply policies and procedures to solve everyday issues.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Excellent organizational skills.
• Ability to perform a variety of support assignments requiring some exercise of independent judgment.
• Demonstrated knowledge and familiarity with community and rental property operations.
• Must know and follow the Fair Housing laws.
• Demonstrated skills with customer service.
• Knowledge of principles and methods for showing and promoting property.
• Ability to effectively present information to prospective or current residents.
• Knowledge of Onesite reporting; office practices and procedures; filing and maintenance of fiscal records.
• Must be detail orientated.
• Must demonstrate excellent interpersonal skills; problem solving skills; and decision-making skills.
• Ability to meet and deal effectively with clients, associates, and the general public.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Ability to establish priorities and coordinate work activities.
• Ability to work in conjunction with Company managers, residents, and associates.
• Must be skilled in word processing, drafting correspondence and memoranda.
• Attention to details, and basic experience with the internet.
• MS Office software applications required (e.g., Microsoft Office, Word and Excel).
• Knowledge of basic office practices and procedures; filing and maintenance of fiscal records.

Physical Demands

• Prolonged sitting, some bending, stooping and stretching.
• Occasionally lifting files or paper weighting up to 30 pounds.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports.

Working Conditions

• Normal office environment.
• Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
• Occasional evening or weekend work.

Education and Experience

• High School Diploma, or equivalent, is required.
• Associate degree in business administration or equivalent, is preferred.
• Minimum of two years of office experience is required.
• Minimum of Two years’ experience in residential properties, rental operations, hotel or related business operations is preferred.
• Must have and maintain a valid driver’s license unless otherwise noted.