Resident Services Supervisor

Duties And Essential Functions

• Attend meetings or training as required.
• Assist with emergency service duties as needed.
• Support the mission statement and GREAT values of KW PROPERTY MANAGEMENT & CONSULTING.
• Create and update policy and procedures for Front Desk operations.
• Supervise Front Desk personnel.
• Ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities.
• Facilitate smooth service delivery to residents and guests.
• Manage Front Desk Operations, including package delivery, Amenity Rental Event Coordination, Theatre and Business Room Reservations, Greeting of Residents and Guests, and supervising Front Desk Security Officer.
• Maintain Front Desk, Concierge, and other assigned areas in a professional and presentable condition.
• Greet guests in a standing upright position and respond to concerns with empathy and problem-solving.
• Maintain and update unit owner information in the computer database.
• Communicate resident and guest concerns to the Management Office promptly.
• Oversee scheduling and use of condominium amenity areas.
• Coordinate amenity rental events, submit requests for extra personnel, and provide schedules and event information to relevant staff.
• Inspect facilities for cleanliness and damage before and after events.
• Make recommendations for capital improvements to enhance building aesthetics, privacy, services, and amenities.
• Provide Management Office with communications from the Association, such as newsletters, email blasts, and website postings.
• Avoid loss and found items and manage package deliveries according to established policies.
• Coordinate emergency response efforts with Management, Chief Engineer, or Fire Rescue / Police services.
• Aid in disaster/emergency preparedness and communication with residents.

Required Skills

• Excellent English verbal and business level writing skills.
• Bi-lingual capabilities in Spanish and/or other languages preferred.
• Bachelor’s Degree or equivalent combination of life experience and industry training, plus 1 to 3 years concierge or similar level of hospitality customer service experience.
• Basic proficiency in Word and Excel for clear, concise notices and reports and professional presentation quality.
• Ability to learn and utilize specialized hospitality and related software.
• Experience managing events.