Resident Services Professional

About the role

Work for an award winning company where you will have the training you need to add to your skill set, the schedule you want to maintain a great work-life balance, and the pay and benefits you deserve. Learn new skills and make a positive impact on people’s lives every day. The Resident Service Professional is often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select a Chestnut Hill Realty apartment as their home. Making residents feel at home is an important aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. Successful Leasing Consultants have come from retail, customer service and hospitality backgrounds. Every day is different – demanding, rewarding, and fun!

Responsibilities

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close the deal by obtaining the lease paperwork.
• Assist in the planning and running of resident get-togethers or events on the property.
• Share in the responsibility of completing monthly administrative tasks in an orderly and timely manner to ensure the property’s paperwork is organized and complete.

Requirements

• Must be able to work Tuesday through Saturday.
• No apartment leasing experience required; interest in meeting and connecting with people and a desire to learn are essential.
• Comprehensive leasing training program provided (National Apartment Association award-winning).
• Team oriented with ability to work independently on occasion.
• Customer service orientation with a problem-solving mindset.
• Knowledge of MS Word, Excel, and Outlook.
• Ability to learn and operate company software programs.
• Self-motivated with sales or customer service experience and flexibility to work Sundays and holidays preferred.
• All job offers contingent upon satisfactory background check.

Benefits

• Attractive total compensation package with hourly base pay plus commissions and incentives.
• Excellent benefits package including medical, dental, vision, 401(k), two weeks of vacation, and your birthday off.
• Student Loan Debt Repayment program.
• Chestnut Hill Realty apartment discount.
• Strong promote-from-within company culture.
• Ongoing opportunities for learning and growth.

Pay

The salary range for this role is $21.00–$24.00 per hour, depending on factors such as relevant experience, skills, qualifications, and geographic location.

Schedule

Tuesday through Saturday, with flexibility to work Sundays and holidays as needed.