Resident Services Professional

About the role

Work for an award winning company where you will have the training you need to add to your skill set, the schedule you want to maintain a great work-life balance, and the pay and benefits you deserve. Learn new skills and make a positive impact on people's lives every day. The Resident Service Professional is often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select a Chestnut Hill Realty apartment as their home. Making residents feel at home is an important aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. Successful Leasing Consultants have come from retail, customer service and hospitality backgrounds.

Benefits

• Attractive total compensation package with hourly base pay plus commissions and incentives
• Excellent benefits package including: medical, dental, vision, 401(k), 2 weeks of vacation, your birthday off
• Student Loan Debt Repayment program
• Chestnut Hill Realty apartment discount
• Strong promote-from-within company culture

Responsibilities

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close the deal by obtaining the lease paperwork
• Assist in the planning and running of resident get-togethers or events on the property
• Share in the responsibility of completing monthly administrative tasks in an orderly and timely manner to ensure the property's paperwork is organized and complete

Requirements

• Must be able to work Tuesday–Saturday schedule
• No apartment leasing experience required; interest in meeting and connecting with people and desire to learn (comprehensive leasing training program provided)
• Team oriented with ability to work independently on occasion
• Customer service orientation with problem-solving mindset
• Knowledge of MS Word, Excel, and Outlook
• Ability to learn and operate company software programs
• Self-motivated with sales/customer service experience preferred
• Flexibility to work Sundays and holidays

Schedule

Tuesday–Saturday; flexibility to work Sundays and holidays as needed.

Pay

$21.00–$24.00 per hour, depending on relevant experience, skills, qualifications, and geographic location.