Resident Services Professional

About the role

The Resident Service Professional is often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select a Chestnut Hill Realty apartment as their home. Making residents feel at home is an important aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention. Successful Leasing Consultants have come from real estate, retail, customer service and hospitality backgrounds. The person in this position is empowered to drive their own success by achieving leasing goals and building professional relationships with prospective and current residents.

Responsibilities

• Build relationships with prospective residents, identify needs, show apartments, overcome objections, and close the deal by obtaining the lease paperwork
• Assist in the planning and running of resident get-togethers or events on the property
• Share in the responsibility of completing monthly administrative tasks in an orderly and timely manner to ensure the property's paperwork is organized and complete

Requirements

• Must be able to work the following schedule: Tuesday-Saturday
• 2+ years of property management/real estate leasing experience
• Must be team oriented with ability to work independently on occasion
• Must have a customer service orientation with problem solving mindset
• Knowledge of MS Word, Excel and Outlook
• Ability to learn and operate company software programs
• Self-motivated with sales/customer service experience and the flexibility to work Saturdays and Holidays

Pay

The salary range for this role is $21.00-24.00 hourly along with an additional incentive structure, depending on factors such as relevant experience, skills, qualifications, and geographic location.

Benefits

• Attractive total compensation package with hourly base pay plus commissions and incentives
• Medical, dental, and vision insurance
• 401(k)
• 2 weeks of vacation
• Your birthday off
• Student Loan Debt Repayment program
• Chestnut Hill Realty apartment discount
• Strong promote-from-within company culture
• Ongoing opportunities for learning and growth