Resident Services Professional

About the role

The Resident Service Professional is often the first point of contact for prospective residents. This position allows you to build relationships with prospective residents and show them why they should select a Chestnut Hill Realty apartment as their home. Making residents feel at home is an important aspect of your position, with responsibilities that include maintaining high levels of resident satisfaction and retention.

Responsibilities

• Build relationships with prospective residents
• Identify needs and show apartments
• Overcome objections and obtain lease paperwork
• Aid in planning and running resident get-togethers or events
• Complete monthly administrative tasks in an organized and timely manner

Requirements

• 2+ years of property management/real estate leasing experience
• Team-oriented with ability to work independently on occasion
• Customer service orientation with problem-solving mindset
• Knowledge of MS Word, Excel, and Outlook
• Ability to learn and operate company software programs

Qualifications

Self-motivated, sales/customer service experience, and flexibility to work Saturdays and holidays.

Skills

• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Problem-solving and conflict resolution skills

Benefits

• Attractive total compensation package with hourly base pay plus commissions and incentives
• Excellent benefits package including: medical, dental, vision, 401(k), 2 weeks of vacation, your birthday off, Student Loan Debt Repayment program, and Chestnut Hill Realty apartment discount

Pay

The salary range for this role is $21.00-24.00 hourly along with an additional incentive structure, depending on factors such as relevant experience, skills, qualifications, and geographic location.

Schedule

Monday-Sunday, 2+ days per week, with flexibility to work Saturdays and holidays.