Resident Services Manager - Avana Star Lake

About the role

Responsible for achieving the community's resident satisfaction and retention goals by resolving resident complaints and answering questions concerning rent and fee payments. Develops, produces, and coordinates resident communications and organizes resident functions. Evaluates the appearance and overall curb appeal of the community, coordinates with vendors during emergency maintenance situations, and prepares keys for move-in.

Responsibilities

• Ensures resident complaints and concerns are resolved in a timely manner.
• Completes call-backs on all service requests within 24 hours to ensure resident satisfaction.
• Creates newsletters, surveys, lease violation letters, and other communications to residents.
• Coordinates resident functions such as parties, birthday cards, welcome gifts, and unit visits.
• Evaluates the appearance and overall curb appeal, landscape, office environment, and vacancies daily.
• Follows up on incident reports and lease violations from Courtesy Patrol Officer and Valet Living reports.
• Checks the Front Desk phone and email throughout the day for messages and returns calls and emails as necessary.
• Prepares Community Access keys/fobs/etc. for move-in.
• Assists with coordinating vendors and resident communication during emergency maintenance situations.

Requirements

High school diploma or equivalent required. Bachelor's degree preferred. Minimum of 3 years of experience in property management or related field. Must have strong organizational and communication skills, and the ability to work independently and manage multiple tasks simultaneously.

Qualifications

Must have a valid driver's license and reliable transportation. Must be able to lift up to 50 pounds and stand/walk for extended periods of time. Must be able to pass a background check and drug screening.

Skills

Excellent verbal and written communication skills. Strong organizational and problem-solving abilities. Familiarity with property management software and systems. Ability to work effectively in a fast-paced environment.

Benefits

Competitive medical, dental, vision, and disability & life insurance benefits. Generous paid time off. Onsite housing discount. 6-Week Paid Sabbatical after 10 years of service. 401(k) with Company Match up to 6% of pay. Paid parental leave and fertility benefit reimbursement. Employee Assistance Program. Charitable giving program and benefits.

Pay

The hourly range for this role is $27.00 - $29.00.

Schedule

This is a full-time position located in Federal Way, Washington.