Resident Services Manager

The Position

The Resident Services Manager is primarily responsible for providing comprehensive support in all aspects of the property operations. A successful Resident Services Manager will provide excellent customer service to our residents, take pride in the property, and understand that this role is critical to the reputation of the property and Tailwind Group.

The Property

This is a full-time position working a standard schedule, Monday - Friday from 8:30am to 5:00pm. Nights or weekends may be required from time to time dependent on business needs.

Compensation & Benefits

The compensation range for this position is $40,489.00 - $47,734.00 plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• Paid Parental Leave

Responsibilities & Duties

• Assist with managing current and future resident relations pertaining to coordinating requests, understanding rent charges, lease expectations, and other resident concerns.
• Partner with the Property Manager to engage, contract, supervise, and approve invoices for all goods/services required to maintain the property.
• Maintain complete and accurate community files and records in Entrata.
• Coincide the collection and documentation of all required fees from current and future residents.
• Aid in the development and implementation of marketing campaigns and special events.
• Represent the organization at local housing fairs and other various events.
• Provide updates and monitor the community website and social media pages.
• Monitor residential sites, building locations, clubhouse, amenities, and other common areas for superior curb appeal, general cleanliness, and organization.
• Aid in the annual unit turnover and help execute move-in/move-out procedures.

Requirements & Qualifications

• Bachelor’s Degree in Business Administration, Management, or related field, and or one or more years of progressive experience in student housing.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

Skills

• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Understand standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.
• Experience with Entrata software is preferred.

Benefits & Perks

• Medical, Dental, & Vision Insurance for employees and their families
• Vacation and Sick Time + 12 Paid Holidays
• 401(k) with company matching
• Paid Parental Leave

Notice

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.